Utility Billing Program Specialist

City of Bothell•Bothell, WA

1d•Hybrid

About The Position

The City of Bothell is hiring a Utility Billing Program Specialist to join their team. This role is crucial in delivering exceptional customer service, managing utility billing operations, and supporting the community through accurate and efficient account management. This is a full-time, limited-term position authorized through June 1, 2027. The role will initially be onsite for up to the first six months, with the opportunity to transition to a hybrid schedule thereafter.

Requirements

Communicate clearly, respectfully, and professionally across a variety of settings.
Consistently deliver accurate, high-quality work with attention to detail.
Actively support team goals through collaboration and mutual respect.
Build and maintain collaborative relationships across departments and disciplines.
Demonstrate honesty and transparency in all actions and communications.
Uphold high standards of service in support of organizational and community goals.

Responsibilities

Provide exceptional customer service to city departments and the public by resolving accounting and utility billing inquiries and explaining policies, procedures, and regulations.
Process utility payments from multiple channels, including online, phone, bank files, and in-person transactions, ensuring accurate and timely posting.
Maintain utility billing records, research account discrepancies, and process customer account updates and change orders.
Prepare and manage customer-related files, reports, and records, including senior discounts, rates, usage data, and other billing information.
Perform data entry, data retrieval, and routine computer system operations to support billing and accounting functions.
Respond to escrow closing requests and process final utility billings in compliance with state regulations.