Temporary Utility Billing Specialist

City of Scottsdale•Scottsdale, AZ

2d•Remote

About The Position

A Utility Billing Specialist is responsible for answering customer calls, while ensuring all customers are billed timely and accurately. This includes but is not limited to adjusting, analyzing and correcting utility billing discrepancies, data entry, reviewing reports to identify billing errors and quality controls; identifying unusual utility account activity and making necessary adjustments. This is a full-time/temporary assignment that may last up to 12 months. This position includes benefits, but accrues vacation and medical leave at a lower rate. Anticipated starting salary may be up to mid-point depending on candidate’s experience and internal equity. The midpoint salary is $26.56 per hour.

Requirements

A high school diploma or General Educational Development (GED) equivalent
One year of customer service experience with the public to include clerical work experience
Any equivalent combination of education and/or job-related experience that meets the minimum qualifications may be substituted
Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work

Responsibilities

Answering customer calls
Ensuring all customers are billed timely and accurately
Adjusting, analyzing and correcting utility billing discrepancies
Data entry
Reviewing reports to identify billing errors and quality controls
Identifying unusual utility account activity and making necessary adjustments

Benefits

12 Paid Holidays, which includes 1 Floating Holiday
Vacation Accrual; starts at 10.3 hours/month, eligible for use immediately following accrual
Sick Leave Accrual; 8 hours/month, eligible for use immediately following accrual
Medical (which includes behavioral health coverage), Dental and Vision benefits effective first day of employment
City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
Tuition Reimbursement; $2,500/year
Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12% which includes a Long-Term Disability benefit
Supplemental Retirement Plans through Nationwide; 457
Pet Insurance
Bilingual pay compensation
Robust Employee Wellness plan with flexible incentives
Access to several city-owned fitness and recreational facilities at no cost