Utility Billing Office Specialist

City of Buckeye • City Hall: 530 E. Monroe Avenue Buckeye, AZ

5d • Onsite

About The Position

This position is responsible for performing a variety of complex clerical and administrative duties in support of the Utility Billing Division. The Utility Billing Office Specialist will handle customer inquiries, process payments, manage utility accounts, and assist with billing and collection activities. This role requires attention to detail, strong communication skills, and the ability to work effectively in a fast-paced office environment.

Requirements

• High school diploma or GED equivalent.
• Two (2) years of experience in customer service, billing, or general office support.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Experience with utility billing software or a similar financial system is highly desirable.
• Strong mathematical and analytical skills.
• Excellent verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Must possess a valid Arizona Driver's License.

Nice To Haves

• Experience in a municipal utility billing environment.
• Bilingual in English and Spanish.

Responsibilities

• Respond to customer inquiries regarding utility bills, services, and policies via phone, email, and in person.
• Process new utility service applications and disconnect requests.
• Accurately enter and maintain customer account information in the utility billing system.
• Generate and mail utility bills, ensuring accuracy and timeliness.
• Receive and accurately post payments for utility services, including cash, checks, and credit card transactions.
• Reconcile daily cash and check receipts with billing system reports.
• Assist with the collection of delinquent accounts, including sending out past-due notices.
• Investigate and resolve billing discrepancies and customer complaints.
• Maintain organized and accurate filing systems for customer accounts and billing records.
• Assist with special projects and other duties as assigned by the Utility Billing Supervisor.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Holidays
• Paid Volunteer Time
• Retirement Plan (401k)
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED