Utility Billing Coordinator

City of Coon Rapids • Coon Rapids, MN

4d • Onsite

About The Position

The City of Coon Rapids is seeking a Utility Billing Coordinator to play a vital role in serving residents and supporting essential city operations. This position combines organizational skills, attention to detail, and a commitment to public service to manage utility billing, assist customers, and ensure efficient processes. The Utility Billing Coordinator, under the general supervision and direction of the Assistant Finance Director, is responsible for coordinating the utility billing function, directing utility billing processes, and responding to utility billing inquiries.

Requirements

• Ability to perform mathematical calculations of moderate difficulty.
• Ability to provide work direction in a diplomatic and professional manner.
• Skill in the use and care of personal computer, printers, and other office equipment, and working knowledge of computer software, applications and technology related to financial administration.
• Ability to independently carry out day-to-day operations and assigned projects to their completion on time, problem solve, determine work priorities, and accomplish goals within limited time frames under pressure.
• Ability to use independent judgement to recognize, trace and correct errors.
• Possesses strong organizational skills.
• Ability to handle inquiries from the public and staff in a friendly and courteous manner.
• Ability to be detail oriented and follow through with tasks.
• Ability to maintain and handle confidential and sensitive information appropriately and perform duties with tact and discretion.
• Must have the ability to accept criticism or discipline.
• Maintains positive professional working relationships with all staff levels, other jurisdictions and outside agencies, and the general public.
• Performs essential position duties and responsibilities under the working conditions and physical demands described herein.
• Effective and respectful communication and interactions with other employees, supervisors, individuals from other organizations and citizen customers.
• Ability to work independently with high degree of self-direction and effective time management with many interruptions.
• Regular and reliable attendance during scheduled work hours and outside regular hours as necessary.
• Must have the ability to accept constructive criticism or discipline in a positive manner, initiating self-development to improve job performance.
• Associates degree in finance, accounting or related field or equivalent combination of education or experience.
• Five (5) years of applicable experience.
• A strong background in customer service, ideally within a utility, municipal, or financial services environment.
• Experience responding to and resolving customer inquiries, including disputes and ownership changes.
• Three (3) years of customer service experience.

Nice To Haves

• Five (5) years of customer service experience in a utility or billing related field.

Responsibilities

• Oversee the full cycle of utility billing tasks, including customer billing, receipt and posting of payments, the opening, closing and updating of customer accounts, proper record keeping and related reporting.
• Acts as the lead utility billing person to resolve more complex billing-related issues.
• Effectively manage utility customer experiences, including customer’s online payment portal, responding as needed to email, phone or voicemail inquiries and complaints, appropriate outreach to customer regarding ownership changes, address customer disputes and disagreements as needed.
• Schedules and coordinates meter readings, audits, required corrections, cut/off dates and billing activities.
• Manages new water meter assignments and monitors meter inventory; Schedules appointments for meter installations and equipment repairs.
• Analyzes utility accounts for proper billing, pulls questionable bills, researches problems, rechecks usage and charges and works with others to resolve.
• Analyzes water usage for annual sewer average rate calculations.
• Communicates and interacts with the public, other employees, supervisors and individuals from other organizations effectively and respectfully.
• Oversee the annual delinquent account certification process.
• Ensures accurate and timely generation of utility billing.
• Implements and tests new and revised processes and rate systems.
• Performs other related functions as apparent or delegated.

Benefits

• Must contribute positively to a productive, inclusive, and respectful work environment.
• Must make workplace safety the top priority.
• Must know and practice the City’s mission, vision and values.
• Must comply with organizational and departmental policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree