Utility Billing Clerk

City of Blair, Nebraska•Blair, NE

5d•$23 - $30•Onsite

About The Position

The City of Blair, NE is hiring a Utility Billing Clerk! This non-exempt position combines billing, problem-solving, and customer service with work that supports our community every day. The ideal candidate will be detail-oriented, possess strong organizational skills, and be adept at customer service.

Requirements

High school diploma or GED required.
At least two years of administrative assistant, secretarial, or clerical experience required.
Billing experience is also required.
An equivalent combination of education and experience sufficient to perform the job duties will be considered.
Strong organization, analytical thinking, attention to detail, and the ability to manage competing priorities.
Excellent verbal and written communication skills and a positive, professional approach to customer service.

Responsibilities

Process monthly utility meter readings, prepare billing reports, and prepare and mail customer bills.
Review meter readings and customer accounts to identify unusual usage, billing discrepancies, and needed corrections.
Coordinate with utility crews on meter inspections, work orders, and service requests, ensuring follow-up is completed before billing deadlines.
Track outstanding issues, verify corrections, and update customer billing records accurately.
Research account history, billing, and consumption data to resolve discrepancies and answer customer questions.
Contact customers about delinquent accounts, pending disconnections, payment arrangements, and account resolution.
Prepare customer correspondence, including collection letters and notices about meter maintenance or repairs.
Assist customers by phone and at City Hall and manage utility-related mail and email.
Help maintain standard operating procedures and recommend process improvements.
Perform other duties as needed.