Utility Billing Clerk

City of Regina•Regina, SK

1d•Onsite

About The Position

The City of Regina is seeking a casual full time Utility Billing Clerk to join the Property Revenue Services branch. This role is vital for ensuring utility bills are processed promptly and precisely. The Utility Billing Clerk will accurately process utility transactions and meter reading/monetary adjustments in the CIS billing system, keeping the city on track with its established billing schedule. This position is ideal for someone who thrives in a computerized environment and takes pride in meticulous data handling.

Requirements

Completion of secondary school or equivalency plus business/office/Accounting administration courses.
Minimum of 18 months of previous and on-the-job experience in business processes and customer service.
Knowledge of the computerized utility billing system.
Knowledge of the computerized meter reading system.
Knowledge of the statutory regulations and bylaws and other policies and procedures related to water sewer.
Knowledge of standard accounting practices.
Ability to accurately perform complex mathematical calculations.
Ability to collect, organize and analyze data and make sound judgements.
Ability to maintain attention to detail and meet deadlines while managing and prioritizing a heavy workload within time constraints.
Ability to work independently with minimum instruction demonstrating initiative and sound decision making following established policies procedures and processes.
Ability to establish and maintain effective working relationships.
Demonstrated skill in the use of personal computers and Windows based software programs including Microsoft Word Excel and corporate applications such as CIS.

Responsibilities

Adheres to billing cycle timelines and adjusts processes as required.
Processes and reviews meter readings and adjusts as required.
Performs daily upload and download process for regular cycled meter readings, special final readings, electronic payments, and identifies reading errors.
Conducts prework and prechecks review.
Investigates and follows up on all reading exceptions and errors.
Sets up and schedules bill printing e-bills calculation and distribution of bills.
Identifies and distributes service order requests to the appropriate areas.
Investigates and follows up on all service order request exceptions and errors.
Processes move-in and move-out landlord and other related requests.
Sets up services and accounts for new residential construction.
Completes system calculations and adjustments as required.
Supports the Service Regina water meter shop water attendants and meter readers with inquiries on obtaining meter readings and consumption comparison.
Supports the operations regarding consumption data inquiries.
Answers inquiries from customers financial service representatives and other city departments.
Completes template letters regarding utility billing status and creates correspondence regarding utility accounts.
Performs investigations often resulting in adjustments.
Processes electronic utility payments.
Maintains filing systems in accordance with branch procedure and corporate records management policies and procedures.
Completes searches inputs data validates data and generates reports and lists from programs and applications.