Utility Assistance Specialist

Community Action Partnership of Lancaster County incLancaster Township, PA
$18 - $19Onsite

About The Position

The Utility Assistance Specialist is responsible for conducting intakes and assessing the eligibility of utility customers seeking financial relief.

Requirements

  • High school diploma/GED with 2 years of human services experience, minimum.

Responsibilities

  • Determine eligibility and enroll customers in utility assistance programs.
  • Conduct face-to-face intakes and assessment for utility assistance services.
  • Provide excellent customer service.
  • Answer calls, retrieve messages, and return calls in a timely manner.
  • Conduct financial assessments, scan, and upload income documents to appropriate utility portals and systems.
  • Maintain accurate service logs and paperwork as required by all utility contracts.
  • Meet deadlines as outlined by the supervisor and work with the coordinator to resolve urgent matters.
  • Completes all tasks with accuracy and fidelity, ensuring confidentiality and protection of customer and program information.
  • Work with coworkers in a respectful and meaningful way to best serve customers and to develop best practices for workflow and projects.
  • Collaborate with other CAP programs to ensure coordinated support for customers and strengthen internal partnerships.
  • Connect with other community programs to develop viable partnerships that enhance program delivery and the referral process.
  • Participate in regular meetings and ongoing progressional development in relation to project and organizational goals.
  • Attend utility forums/trainings with PPL and UGI.
  • Participate in program evaluation, development, and problem solving.
  • Performs other related duties as assigned.

Benefits

  • Medical, Dental & Vision Coverage
  • 403(b) Plan
  • Life Insurance
  • EAP Program
  • Generous number of PTO Days banked per year
  • Paid Parental Leave
  • Tuition Reimbursement
  • Employer-Assisted First Time Homebuyer Program
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service