Utility Assistance Specialist

Community Action Partnership of Lancaster County inc • Lancaster Township, PA

8h • $18 - $19 • Onsite

About The Position

The Utility Assistance Specialist is responsible for conducting intakes and assessing the eligibility of utility customers seeking financial relief.

Requirements

• High school diploma/GED with 2 years of human services experience, minimum.

Responsibilities

• Determine eligibility and enroll customers in utility assistance programs.
• Conduct face-to-face intakes and assessment for utility assistance services.
• Provide excellent customer service.
• Answer calls, retrieve messages, and return calls in a timely manner.
• Conduct financial assessments, scan, and upload income documents to appropriate utility portals and systems.
• Maintain accurate service logs and paperwork as required by all utility contracts.
• Meet deadlines as outlined by the supervisor and work with the coordinator to resolve urgent matters.
• Completes all tasks with accuracy and fidelity, ensuring confidentiality and protection of customer and program information.
• Work with coworkers in a respectful and meaningful way to best serve customers and to develop best practices for workflow and projects.
• Collaborate with other CAP programs to ensure coordinated support for customers and strengthen internal partnerships.
• Connect with other community programs to develop viable partnerships that enhance program delivery and the referral process.
• Participate in regular meetings and ongoing progressional development in relation to project and organizational goals.
• Attend utility forums/trainings with PPL and UGI.
• Participate in program evaluation, development, and problem solving.
• Performs other related duties as assigned.

Benefits

• Medical, Dental & Vision Coverage
• 403(b) Plan
• Life Insurance
• EAP Program
• Generous number of PTO Days banked per year
• Paid Parental Leave
• Tuition Reimbursement
• Employer-Assisted First Time Homebuyer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED