Utilities Service Leadworker (Ventura Water)

City of Ventura•Ventura, CA

13d•Onsite

About The Position

Ventura Water is hiring a Utilities Service Leadworker to lead meter reading, meter maintenance, customer service, and water conservation activities that support the delivery of reliable utility services to our community. This position plays a critical role in ensuring customers receive accurate utility services while supporting Ventura Water's commitment to conservation, innovation, and exceptional customer service. As a working lead, you'll provide day-to-day direction, training, and technical guidance while remaining actively involved in field and customer service operations. This is an excellent opportunity for someone who enjoys coordinating daily operations, leading staff, solving customer concerns, and serving as a key liaison between field operations, customers, and internal City departments. Incumbent may be required to work stand-by on rotational basis and report to work on a callback basis as needed within a designated time frame. Standby assignment is at the discretion of the Division Head.

Requirements

Graduation from high school and at least two years of experience in meter maintenance, meter reading, utilities business, water conservation or utility billing.
Possession of a valid California Class C driver's license is required.

Nice To Haves

Experience in utility customer service, meter reading, meter maintenance, utility billing, water conservation, or related utility operations.
Ability to provide day-to-day leadership, training, and technical guidance while fostering a collaborative team environment.
Ability to investigate customer concerns and explain technical information in a professional and customer-friendly manner.
Strong organizational skills and ability to maintain accurate records and reports.
Ability to build productive working relationships across departments and with members of the public.
Ability to identify opportunities to improve processes and enhance customer service.
Ability to exercise sound judgment, initiative, and professionalism while working independently and as part of a team.
Commitment to safety, quality service, and continuous improvement.
Supervisory coursework, training and/or experience are desirable.
Experience leading or coordinating the work of utility or customer service staff.
Experience using Automated Meter Reading (AMR) and/or Advanced Metering Infrastructure (AMI) systems, including Neptune or similar meter reading systems and equipment.
Knowledge of utility billing practices, water conservation programs, or customer water audits.
Experience working with cross-connection, utility service installations, or land development coordination.
Possession of a valid California State Water Resources Control Board Water Distribution Operator Grade D1 Certificate is highly desirable.
Experience driving and operating a bucket truck is highly desirable.

Responsibilities

Lead, schedule, and coordinate the daily work of Utilities Service Representatives engaged in customer service, meter reading, and meter maintenance activities.
Coordinate utility service installations, meter requirements, connection fees, and customer account information with internal City departments.
Monitor meter reading operations and help ensure accurate customer billing through the use of Automated Meter Reading (AMR) and Advanced Metering Infrastructure (AMI) technologies.
Conduct customer water usage audits, investigate consumption concerns, and provide recommendations to improve water efficiency.
Assist with implementing water conservation initiatives, public outreach efforts, and customer education programs.
Maintain records, prepare reports, and support the development of efficient work processes and operational improvements.
Assist with the City's Cross Connection Program and the purchase of equipment and supplies.
Participate in employee evaluations, goal setting, and continuous improvement initiatives.
Build positive working relationships with customers, contractors, and City staff while delivering responsive and professional customer service.