Utilities Labor Crew Chief II

City of Charlotte•Charlotte, NC

2d•Onsite

About The Position

Welcome to the City of Charlotte Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions SUMMARY Charlotte’s local government, with more than 9,000 employees and a total budget of $4.49 billion budget, works hard to ensure that the community will be a winning city for everyone – a truly remarkable place to live, work, learn and play Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1300 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews, and Pineville. Charlotte Water’s FY 27 operating budget is $685.6 million and a five-year capital program of $2.5 billion.

Requirements

High school diploma or GED from an accredited school; college coursework preferred.
Five (5) years of related work experience preferably experience as a Utilities Technician including one (1) year of supervisory experience.
Requires a valid North Carolina or South Carolina Driver’s License.
Must obtain and maintain a City Driver’s Permit.
Requires a valid Class A commercial driver’s license (CDL) with tanker endorsement (or obtain within 6 months of hire).
Requires completion of three (3) Skills Matrix Leadership and Development courses within one (1) year of promotion/hire.
Knowledge of safety practices and emergency response procedures.
Knowledge of proper customer service.
Knowledge of conflict resolution techniques.
Knowledge related to the assigned field area.
Skill in using basic hand and power tools.
Skill in operating light, medium, and heavy equipment and trucks.
Skill in communicating, both orally and in writing.
Ability to follow oral and written directions.
Ability to read and interpret top and street maps.
Ability to work as a team member.
Ability to train others.
Ability to plan and schedule short-term work.
Ability to assign and review the work of others.
Ability to work under tight deadlines or emergency situations.
Ability to establish and maintain effective work relationships with supervisors, coworkers, and the general public.
Ability to coach and motivate others.

Nice To Haves

college coursework preferred.
Requires one or more of the following certifications (or ability to obtain within the required time of hire): AWWA Customer Service; Grade I Wastewater Collection; Grade C Water Distribution; NC AWWA Water Meter Technician.

Responsibilities

Performs lead, skilled, and semi-skilled tasks related to repair and maintenance of wastewater collection and water distribution systems, repairs water valves; repairs and installs fire hydrants; installs and fixes house/building connections.
Identifies hazards to determine if job can be performed safely; sets up safety zones; conducts required safety checks for work in confined spaces.
Serves as the competent person on the job site.
Installs proper trenching and shoring; excavates areas to proper elevation; restores area to its previous condition and locates infrastructure.
Utilizes the following: Crew truck, excavator, dump truck, street saw, pipe saw, and Tamp.
Gathers data and information; completes and enters work orders.
Functions in a leadership and supervisory role onsite; assigns and reviews work of other work team members; trains other personnel; and serves as a competent person on jobsite.
Is responsible for completing performance reviews for crew members.
Helps to develop skills improvement plans for employees not meeting standards.
Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; evaluates performance; mentors staff.
Trains new and existing crew member on policies and procedures, on how to execute and complete a variety of service orders, on how to use related computer equipment; and on how to operate related machinery.
Evaluates material, labor, and equipment requirements for daily tasks; acquires necessary equipment and materials.
Responds to emergencies and works a rotating on-call schedule.
Performs other related job duties as assigned.
Responsible for documenting annual performance evaluations of assigned employees