Utilities Labor Crew Chief II

City of Charlotte

12d•$24 - $37•Onsite

About The Position

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moody’s and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.

Requirements

High school diploma or GED from an accredited school.
5 years of related experience or Associate’s degree is preferred
Requires a valid driver’s license.
Must obtain and maintain a City Driver’s permit.
Requires AWWA Meter Technician Certification within one year of placement.
Knowledge of service order management.
Knowledge of the operations, services, and activities of a water distribution system.
Knowledge of the principles and practices of utility field customer service operations.
Knowledge of the billing of appropriate usage from various types of water meters.
Knowledge of meter operational characteristics and functions.
Knowledge flow and volumetric applications, and service sizing.
Knowledge of business computing software and operations of a computer.
Ability to be proficient with MS Office Suite.
Ability to exhibit strong leadership and team building skills with the ability to motivate, coach, and mentor team members.
Ability to demonstrate strong interpersonal skills and effective written and verbal communication proficiencies.
Ability to obtain, AWWA Water Distribution Operator’s Grade C Certification

Responsibilities

Performs the duties and functions of the team and is assigned service order work.
Trains all incoming new employees, provides routine refresher training and training of new or revised SOP or work instructions as needed.
Coordinates the distribution of work to staff and ensures completion of assignments.
Assists in the collection of work data and preparation of performance and productivity reports.
Supports field investigations to provide resolution to escalated customer complaints related to water meter equipment, water quality/pressure concerns, escalated high bill resolutions, and correlated matters.
Performs routine vehicle and equipment inspections and reports on deficiencies.
Continually evaluate work tasks for improved efficiencies and cost reduction.
Assist in the development of Standard Operation Practices (SOPs) and work instructions.
Assist in the development of training initiatives for the field Customer Service Division staff.
Ensure continuous accountability on work activities by staff on all mobile software processes and provide coaching and additional training for compliance of policies and procedures.
Performs support functions in absence of Field Operations Supervisor.
Performs other duties and work tasks as assigned.