Utilities Labor Crew Chief I

City of Charlotte•Charlotte, NC

1d•Onsite

About The Position

Welcome to the City of Charlotte. Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions. Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330,000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte, Mecklenburg County and the towns of Huntersville, Cornelius, Davidson, Mint Hill, Matthews and Pineville. Charlotte Water’s FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moody’s and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent, skilled candidates with a customer service focus to work in a team environment.

Requirements

High school diploma or GED from an accredited school; technical or vocational school preferred.
Five (5) years of related work experience, preferably experience as a Utilities Technician, and including one (1) year of supervisory experience.
Requires a valid driver’s license.
Must obtain and maintain a City Driver’s Permit.
Requires (or obtains within 90 days timeframe of hire) a Class A commercial driver’s license (CDL – with tanker endorsement).
Requires (or obtains within required timeframe of hire Grade I Wastewater Collection or Grade C Water Distribution certification.
Requires completion of three (3) Skills Matrix Leadership and Development courses within one (1) year of promotion/hire.
Knowledge of proper safety practices and emergency response procedures.
Knowledge of customer service methods.
Skill in communicating, both verbally and in writing.
Skill in resolving conflict.
Skill in using base hand and power tools.
Skill in operating light to heavy equipment and trucks.
Ability to work as a team member.
Ability to follow oral and written instructions.
Ability to read and interpret topo maps and street maps.
Ability to train other personnel.
Ability to establish and maintain effective working relationships with supervisors, co-workers, and the general public.
Ability to supervise employees.

Responsibilities

Leads and supervises Utility Technicians on jobsites and performs lead, skilled, and semi-skilled tasks related to cutting vegetation and small trees within off-street right-of-ways and easements.
Identifies hazards to determine if job can be performed safely; conducts required safety checks for work in confined spaces.
Enters and completes work orders in WAM.
Functions in a leadership and supervisory role onsite; assigns and reviews work of other work team members; trains other personnel; and serves as a competent person on jobsite.
Evaluates material requirements for daily tasks.
Makes decisions concerning City Right of Ways and traffic control.
Utilizes the following: mini and large excavators, rubber tire backhoes, off road vehicles, industrial mowers, skid steers, chain saws, and wood chippers.
Responds to customer inquiries and issues.
Coaches and motivates crew members by communicating needs and expectations through proper training.
Maintains records; and generates reports.
Plans/schedules short-term work; assigns and reviews work of others; Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities;evaluates performance; mentors staff; aids with career development, and responsible for completing performing evaluations for assigned staff.
Conducts and documents job safety requirements.
Performs other related job duties as assigned.