Utilities Labor Crew Chief II - 2nd Shift

City of Charlotte

7d•Onsite

About The Position

Welcome to the City of Charlotte, a diverse and inclusive community dedicated to providing quality public services and promoting the safety, health, and quality of life for all residents. Charlotte Water, an enterprise department, is one of the largest public water and sewer service providers in the southeast. We are seeking competent, skilled candidates with a customer service focus to work in a team environment. This position supervises utility crews performing construction, maintenance, and repair of water distribution and wastewater collection systems. The role involves lead and skilled to semi-skilled tasks, daily reporting, ensuring safety compliance, and auditing technician work. Responsibilities may include repairing and installing water and sewer lines, cleaning sewer lines, and testing/repairing meters and hydrants.

Requirements

High school diploma or GED from an accredited school; college coursework preferred.
Five (5) years of related work experience preferably experience as a Utilities Technician including one (1) year of supervisory experience.
Requires a valid North Carolina or South Carolina Driver’s License.
Must obtain and maintain a City Driver’s Permit.
Requires a valid Class A commercial driver’s license (CDL) with tanker endorsement (or obtain within 90 days of hire).
Knowledge of safety practices and emergency response procedures.
Knowledge of proper customer service.
Knowledge of conflict resolution techniques.
Knowledge related to assigned field area.
Skill in using basic hand and power tools.
Skill in operating light, medium, and heavy equipment and trucks.
Skill in communicating, both orally and in writing.
Ability to follow oral and written directions.
Ability to read and interpret top and street maps.
Ability to work as a team member.
Ability to train others.
Ability to plan and schedule short-term work.
Ability to assign and review work of others.
Ability to work under tight deadlines or emergency situations.
Ability to establish and maintain effective work relationships with supervisors, coworkers, and the general public.
Ability to coach and motivate others.
Balancing, manual dexterity, perceiving sounds at normal speaking levels, distinguishing among sounds, kneeling, lifting, mental acuity, repetitive motion, speaking, talking, visual acuity in data/color/observations/equipment/inspections, and walking.

Nice To Haves

College coursework preferred.
Depending on assigned area, requires one or more of the following certifications (or ability to obtain within required time of hire): AWWA Customer Service; Grade I Wastewater Collection; Grade C Water Distribution; NC AWWA Water Meter Technician.
Requires completion of three (3) Skills Matrix Leadership and Development courses within one (1) year of promotion/hire.

Responsibilities

Performs lead, skilled, and semi-skilled tasks related to repair and maintenance of wastewater collection and water distribution systems.
Exercises and repairs water valves; repairs and installs fire hydrants; installs and fixes house/building connections.
Identifies hazards to determine if job can be performed safely; sets up safety zones; conducts required safety checks for work in confined spaces.
Serves as the competent person on the job site.
Checks elevations for proper grade; installs proper trenching and shoring; excavates areas to proper elevation; restores area to its previous condition and locates infrastructure.
Utilizes mini excavators, hydraulic generators for hydrant and valve.
Utilizes hand and power tools; forklifts; backhoes; flatbeds; front end loaders; dump trucks; street saws, Ram X.
Gathers data and information; completes and enters work orders; maintains records and prepares reports; and assists in planning a job.
Conducts pre-trip and post-trip truck checks.
Conducts and documents requirements, job safety.
Makes decisions concerning City Right of Ways and traffic control.
Functions in a leadership and supervisory role onsite; assigns and reviews work of other work team members; trains other personnel; and serves as a competent person on jobsite.
Is responsible for completing performance reviews for crew members.
Helps to develop skills improvement plans for employees not meeting standards.
Enters and completes work orders in system making sure all costs are accounted for including materials, equipment, and labor.
Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance; mentors staff; and aids with career development.
Trains new and existing crew members on policies and procedures, on how to execute and complete a variety of service orders, on how to use related computer equipment; and on how to operate related machinery.
Reviews work assigned for completion and quality; inspects manholes.
Evaluates material, labor, and equipment requirements for daily tasks; acquires necessary equipment and materials.
Responds to customer inquiries and issues.
Responds to emergencies and works a rotating on-call schedule.
Performs other related job duties as assigned.
Responsible for documenting mid-year and annual performance evaluations of assigned employees.