Utilities Field Operations Supervisor - Weekends

City of Charlotte

2d•Onsite

About The Position

Welcome to the City of Charlotte, a diverse and inclusive community dedicated to delivering quality public services and promoting the safety, health, and quality of life for all residents. Charlotte Water is a leading public water and sewer service provider in the southeast, serving over 300,000 customer accounts with a strong financial standing and a commitment to competent, skilled employees. This position supervises assigned Field Operations crews and related functions, involving planning, organizing, coordinating, and overseeing daily operations. The role includes supervising staff, evaluating performance, auditing processes, planning schedules, allocating work, ensuring safety, providing guidance, maintaining documentation, and assisting with equipment operation and repairs. The position also handles emergencies, customer complaints, and works a rotating on-call schedule.

Requirements

High school diploma or GED from an accredited school and seven (7) years of related work experience in municipal sewer and water utilities system maintenance OR 2-year college degree with five (5) years of related work experience in municipal sewer and water utilities system maintenance
Requires a valid driver’s license.
Must obtain and maintain a City Driver's Permit.
Ability to obtain a Class A Commercial Driver’s License (CDL) with Tanker Endorsement within 6 (six) months of employment.
Ability to obtain a Collections Grade 3 Wastewater Operator’s Certification or a Grade B Water Distribution Certification within 2 years.
Ability to obtain a Grade 4 Wastewater Operator’s certification or a Grade A Water Distribution Certification within 3 years.
Knowledge of building customer business relationships.
Knowledge of providing customer service.
Knowledge of utility industry operations.
Skill in using computers and related work software (Outlook, Excel, WAM).
Skill in time management.
Skill in analyzing and problem-solving.
Skill in communicating, both verbally and in writing.
Skill in operating heavy equipment.
Ability to read and interpret as-builts and system maps.
Ability to multitask.
Ability to lead a team and provide coaching.

Responsibilities

Leads and develops a multi-skilled workforce supporting the goals and objectives of the organization; coaches and motivates team members; trains employees; and communicates needs and expectations to team members.
Supervises and coordinates work activities of assigned staff; assigns work, monitors status of work, and inspects completed work; participates and provides input in staffing decisions relative to hiring, firing, discipline, and promotional opportunities; evaluates performance by completing performance reviews; mentors staff; and aids with career development.
Monitors and assists with developing cost-effective work practices to improve team productivity.
Assists with preparation of daily and week work schedules and plans; assists with prioritizing, scheduling, and assigning work orders; evaluates workloads; and schedules coverage during vacation, illnesses, and holidays.
Ensures that proper work order documentation is completed for all job assignments.
In emergency conditions, assists with work support requirements such as staging of parts, materials, supplies, and equipment.
Ensures that work completed meets performance standards; performs field audits.
Ensures field work meets industry standards as set forth by Charlotte Water.
Assists in managing local contracts related to field operations.
Ensures that effective and timely communications are maintained between team members and other appropriate stakeholders; attends team meetings.
Provides technical expertise and work assistance to work teams; monitors and supports field operations; resolves team conflicts; and provides safety review.
Provides inspections of in-progress and completed work for high priority work assignments to ensure that quality control and work site safety standards are maintained.
Responds to customer issues in a timely and professional manner.
Co-develops, reviews, and implements operational plans and goals; coordinates work with other teams, support groups, and leadership.
Assists in the development and implementation of new ideas with Dispatch for reporting, filing, and communicating with the crews.
Assists management in operational planning.
Produces status reports for management.
Responds to work in inclement weather, natural disasters, and high-profile events.
Performs field work as needed; assists in repairing and maintaining water and sewer infrastructure; and operates heavy equipment such as backhoes, track hoes, front-end loaders, forklifts, skid steer, dump trucks, crew cab trucks, and trailers as needed.
Performs safety checks on crews; transports injured employees to the doctor, and ensures needed paperwork is completed, as well as takes employees for random drug and alcohol screenings.
Performs other related job duties as assigned.