Operations Supervisor (WEEKENDS)

Precision Imaging Centers•Jacksonville, FL

2d•Onsite

About The Position

The Weekend Operations Supervisor is responsible for overseeing all site operations during weekend hours to ensure efficient workflow, exceptional patient experience, and adherence to company standards. This role serves as the on-site leader during weekends and is responsible for managing staff, resolving issues in real time, and maintaining a high level of accountability across all departments.

Requirements

Previous leadership or supervisory experience preferred (healthcare setting strongly preferred)
Strong understanding of imaging center workflows and operations
Excellent communication and problem-solving skills
Ability to multitask and make decisions in a fast-paced environment
Strong focus on patient experience and team accountability
Visible, active leadership presence on the floor (not desk-based)
Willingness to step in and assist in all areas as needed
Ability to manage difficult situations with professionalism and confidence
Maintain a positive, team-focused environment

Responsibilities

Manage and oversee all weekend operations across modalities (MRI, CT, XR, US, DEXA, Mammo as applicable)
Ensure patient flow remains efficient and on schedule
Monitor daily volumes and adjust workflows as needed to prevent delays
Step in to support front desk, technologists, or tech assistants during high-volume or short-staffed situations
Act as the primary point of contact for all weekend staff
Provide real-time direction, support, and problem-solving for team members
Hold staff accountable to performance expectations, professionalism, and workflow standards
Address behavioral or performance concerns and escalate as needed
Promote teamwork and ensure staff are assisting across departments when needed
Ensure a high-level, “5-star” patient experience is maintained at all times
Actively round in the lobby and clinical areas to engage with patients and staff
Address patient concerns, delays, or complaints immediately and professionally
Ensure staff are actively assisting patients and maintaining visibility throughout the facility
Identify and resolve bottlenecks in real time (front desk, staging, scanning, room turnover)
Ensure proper staging, patient communication, and room readiness
Monitor turnaround times and ensure rooms are being flipped efficiently
Reinforce expectations around minimizing downtime and maintaining productivity
Communicate updates, delays, or issues to leadership as needed
Ensure clear communication between front desk, tech assistants, and technologists throughout the shift
Ensure all policies and procedures are being followed (MRI safety, patient identification, documentation, etc.)
Maintain a safe environment for patients and staff
Respond appropriately to emergencies, including activating emergency protocols when necessary