Utilities Customer Service Representative - City

City of Oklahoma City • Oklahoma City, OK

2d • $20 - $31 • Onsite

About The Position

This posting will be used to fill a current vacancy in the Customer Service Division of the Utilities Department within the City of Oklahoma City. An eligibility list will be established or supplemented for filling future vacancies per provisions of the American Federation of State, County and Municipal Employees (AFSCME) Collective Bargaining Agreement. The primary purpose of this classification is to provide advanced customer service and manage complex account records for a work section or division. The work performed is standardized in nature but requires previous knowledge of clerical practices and procedures, as well as skill and ability in operating standard office equipment. Specific knowledge of a department’s computer system can be acquired on the job. Employees of this classification have a high degree of customer contact. Essential job functions include: using tact and diplomacy while serving as an informational resource to customers, clients, or the general public; answering questions or responding to complaints from citizens or other City employees; processing transactions and maintaining customer account records for varied and/or complex services and billing procedures; reviewing various documents for accuracy and completeness, making necessary corrections, and entering the data into Departmental computer systems; processing and verifying large quantities of data or coded information to maintain accurate files; solving problems and/or directing customers to proper areas; assessing customer or client needs; interpreting policy and protocol; adjusting account records to correct inaccuracies; generating work orders, enrollment records, and/or schedules; providing general clerical assistance; balancing ledgers, cash accounts, or daily receipts; and performing related duties as required and assigned. Employees of this classification must use initiative to complete assignments and may serve as a lead worker to train and direct less-experienced employees. Work is performed independently, with unusual problems or situations referred to an immediate supervisor. Work performance is evaluated through visual inspection of records and complaints registered by customers, clients, and/or other City personnel.

Requirements

• Skill in communicating in person and by telephone with tact and diplomacy.
• Skill in accurately recording and organizing information.
• Skill in performing basic arithmetic calculations.
• Skill in using standard office equipment.
• Skill in processing large quantities of computerized data.
• Ability to work independently.
• Ability to acquire knowledge of departmental computer systems.
• Ability and willingness to maintain confidentiality.
• Willingness to assume responsibility for work performed.

Responsibilities

• Provide advanced customer service and manage complex account records for a work section or division.
• Use tact and diplomacy while serving as an informational resource to customers, clients, or the general public.
• Answer questions or respond to complaints from citizens or other City employees.
• Process transactions and maintain customer account records for varied and/or complex services and billing procedures.
• Review various documents for accuracy and completeness, making necessary corrections, and entering the data into Departmental computer systems.
• Process and verify large quantities of data or coded information to maintain accurate files.
• Solve problems and/or direct customers to proper areas.
• Assess customer or client needs.
• Interpret policy and protocol.
• Adjust account records to correct inaccuracies.
• Generate work orders, enrollment records, and/or schedules.
• Provide general clerical assistance.
• Balance ledgers, cash accounts, or daily receipts.
• Perform related duties as required and assigned.
• Use initiative to complete assignments.
• Serve as a lead worker to train and direct less-experienced employees.

Benefits

• Competitive pay
• An average of $22,000 annually contributed toward benefits and retirement
• A comprehensive package designed to support health and wellness, financial security, work-life balance, and personal and professional growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed