Customer Service Representative, Bossier City, LA
About The Position
Are you an excellent problem solver? Are you passionate about people? Do you exhibit grace under pressure? If so, a Customer Service Representative position with General Dynamics may be perfect for you and we invite you to apply to join our rapidly growing team of contact center professionals in Bossier City, LA. As a Customer Service Representative with General Dynamics Information Technology, you will utilize your root cause analysis and problem solving skills to manage inbound calls in our state-of-the-art contact center while supporting a large federal government contract. If you enjoy helping others, you will find this role to be both challenging and rewarding.
Requirements
- A high school diploma or G.E.D.
- 1 or more years of customer service or other telephone experience
- Experience working with fax machines, computer software, and telephone technology
- An ability and willingness to work and train onsite as required
- Abiility and willingness to work any full-time shift during our hours of operation (M-F, 6 am - 8am CST)
- Access to high speed wired internet connection
- Access to a quiet work environment free from distractions
- An ability to pass a criminal background check, drug screening, and credit check
- An ability and willingness to working first 90 days without absences
- Louisiana residency within a reasonable driving distance (approximately 60 miles) of the facility to which you applied
Nice To Haves
- 1 or more years of call center experience (HIGHLY preferred)
- Demonstrated experience working with desktop/laptop setup and basic software installation
- Intermediate proficiency with web-based browsers such as Google Chrome or MS Edge
- Demonstrated ability utilizing multiple monitors with an ability to multitask and talk while typing
- An ability to work independently with limited supervision
Responsibilities
- Answering incoming phone calls on behalf of client; providing accurate and appropriate information to callers
- Assisting customers by researching issues, exploring answers, and providing information and alternative solutions
- Placing outbound customer service or customer satisfaction calls, as required by client
- Completing call guides; gather and verify required information
- Attending telephone skills and program information training sessions; adhere to established levels of service
- Adhering to established customer service and documentation standards within required time frames
- Adhering to contact center scheduling, ensures telephone coverage during contact center hours of operation
- Performing clerical or administrative duties as assigned
Benefits
- variety of medical plan options, some with Health Savings Accounts
- dental plan options
- a vision plan
- a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- full flex work weeks where possible
- a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- short and long-term disability benefits
- life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
