Utilities and Billing Clerk

City of Edgewater•Edgewater, CO

3d•$24 - $26•Onsite

About The Position

The Utilities & Billing Clerk serves as the primary point of contact for utility billing and customer service for water, sewer, solid waste, and compost services. This role is responsible for billing, account maintenance, payments, and accurate meter and account data. The clerk manages delinquent accounts through aging reports and collections processes, including coordination of shut-offs and restorations, while supporting cash handling, reconciliation, and reporting functions. The incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion. Employees must be able to perform the essential duties of this job with or without reasonable accommodation.

Requirements

Must have legal authorization to work in the United States of America.
Possess a valid driver’s license with the ability to safely operate a motor vehicle, provide proof of a safe driving record, and maintain a safe driving record.
Submit and pass a pre-employment background check.
High school diploma or general education diploma (GED) with minimum of 2 years related accounting or business experience.
Strong organizational skills with high attention to accuracy and detail.
Ability to complete tasks independently with limited supervision.
Exceptional interpersonal and customer service skills. Ability to establish and maintain effective working relationships with customers, citizens, elected officials, appointed board members, employees, and volunteers.
Excellent verbal and written English language skills and grammar to communicate information with the public and/or complete relevant written documentation required by job activities. Ability to effectively present information in one-on-one and small group situations to customers, clients, and others.
Must be able to perform multi-task operations with frequent interruptions.
Perform a variety of duties requiring use of independent judgment and technical knowledge.
Proficient in Microsoft Office Suite and ability to learn organization accounting and permitting software systems.
Knowledge of the operations of office machines including computer, telephone, fax machine, scanner, and photocopier.
Ability to read, analyze and interpret information on utilities and right of way permit applications.
Ability to communicate effectively, both verbally and in writing.
Emphasis on ability to work with people in difficult situations, including conflict resolution.
The ability to define problems, collect and analyze data, establish facts, and draw valid conclusions, including the application of principles of logical thinking to a wide range of intellectual and practical problems, and effectively communicate both verbally and in writing.
A high degree of ethics and integrity.
Demonstrate knowledge and understanding of the various departments and functions within the City of Edgewater.
Establish and maintain effective working relationships with citizens, elected officials, appointing authorities, other department heads, appointed boards, employees, as well as other agencies and departments.

Nice To Haves

Prior experience in municipal utilities and billing and/or public works permitting is preferred.
Municipal utility billing experience, bookkeeping training, or bilingual Spanish proficiency is preferred.

Responsibilities

Processes monthly utility bills for water, sewer, trash, compost, and related services, including review and entry of meter readings.
Maintains customer accounts by creating new accounts, updating account information, processing transfers, and completing account closures with final reads, billing adjustments, and refunds.
Processes title company ownership transfers for final billing.
Coordinates with Public Works for meter data, inspections, service verifications, and utility turn-ons and shut-offs.
Coordinates with contract service providers and other utility districts to verify billing data and complete annual account updates.
Processes deposits, adjustments, and refunds in accordance with City policy.
Receives and processes customer payments via cash, check, and electronic methods.
Posts payments to customer accounts and processes refunds.
Balances daily cash drawer and prepares deposits and reconciliation documentation.
Ensures compliance with City financial procedures and internal controls.
Serves as primary contact for utility billing inquiries, account changes, and payment arrangements.
Responds to and resolves billing questions and discrepancies by researching account activity and explaining billing procedures and policies.
Provides professional customer service in person, by phone, and electronically.
Communicates utility service requirements, processes, and deadlines to customers and applicants.
Notifies customers of delinquent accounts and provides advance shut-off notices.
Monitors aging reports and delinquent accounts.
Issues delinquency notices and tracks account status.
Coordinates payment arrangements and monitors compliance.
Coordinates with Public Works on service shut-offs and restorations.
Maintains delinquency and collections records and documentation.
Prepares billing, payment, and delinquency reports.
Supports reconciliation and audit processes through accurate documentation.
Assists with mailings, correspondence, and report preparation.
Maintains organized records, files, and account documentation in compliance with retention requirements.
Provides backup support for general office functions, including phones and front counter service.
Performs data entry, filing, and record retention.
Assists with special projects and other duties as assigned.