UTC Ombudsperson, Office of the Chancellor
About The Position
The University Ombud provides impartial, informal, independent and confidential conflict resolution services to all UTC faculty and staff in accordance with the Code of Ethics and Standards of Practice established by the International Ombud Association (IOA). The position uses exceptional judgment, knowledge of the institution and its constituencies, and advanced concepts in conflict resolution to handle ombud cases that may involve various levels of hierarchy and sensitive issues that have the potential for costly outcomes if not addressed. The ombud is neither an advocate for any individual nor the University, but rather is an advocate for fairness, who acts as a source of information and referral and aids in answering an individual’s questions and assists in the resolution of concerns and critical situations. The ombud listens and understands issues while remaining neutral with respect to the facts; assists in reframing issues and developing and helping individuals evaluate options; guides and coaches individuals to deal directly with other parties, including the use of formal resolution resources of the organization; facilitates informal resolution processes; and identifies new issues and opportunities for systemic change for the organization. The ombud does not replace the University’s existing resources for formal conflict resolution. Ombud services help individuals to mitigate conflicts that can otherwise lead to a grievance, disciplinary action and/or disruption at the University. The ombud is also responsible for ongoing education and communication on campus about ombud services, as well as implementing outreach and training programs for the University community on topics relevant to the portfolio, with an emphasis in practical interpersonal skill building, conflict avoidance, mitigation, and resolution skills.
Requirements
- Exceptional judgment
- Knowledge of the institution and its constituencies
- Advanced concepts in conflict resolution
- Ability to remain neutral with respect to the facts
- Ability to identify new issues and opportunities for systemic change
- Ability to provide ongoing education and communication
- Ability to implement outreach and training programs
Responsibilities
- Provide impartial, informal, independent and confidential conflict resolution services.
- Handle ombud cases involving various levels of hierarchy and sensitive issues.
- Act as an advocate for fairness, a source of information and referral.
- Assist in answering questions and resolving concerns and critical situations.
- Listen and understand issues while remaining neutral.
- Assist in reframing issues and developing and evaluating options.
- Guide and coach individuals to deal directly with other parties.
- Facilitate informal resolution processes.
- Identify new issues and opportunities for systemic change.
- Provide ongoing education and communication about ombud services.
- Implement outreach and training programs on conflict avoidance, mitigation, and resolution skills.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
