USSPACECOM User Engagement Representative

SAIC•Colorado Springs, CO

8d•Onsite

About The Position

SAIC is seeking a User Engagement Systems Engineering and Technical Assistance (SETA) Representative to support the NRO’s Mission Integration Directorate (MID) at the customer’s location in Colorado Springs, CO. This role involves ensuring the alignment of NRO capabilities with mission requirements for various stakeholders, including Field and Service Representatives, Intelligence Community (IC) organizations, and Department of Defense (DoD) partners. The representative will act as a technical liaison for Directorate leadership, facilitating communication between the MID executive team, Offices and Groups, and user engagement teams. Significant engagement experience with USSPACECOM customers and familiarity with NRO ISR tools and capabilities are required. The position aims to enable the efficient integration of NRO’s capabilities, tools, and tradecraft with mission partners to support national security missions.

Requirements

Active TS/SCI with polygraph.
Bachelor’s degree and 9+ years of professional, mission-related experience.
Strong technical acumen, leadership skills, and the ability to perform under pressure with professionalism and diplomacy.
Effective negotiation and communication skills, both written and verbal, to coordinate with stakeholders across the IC and DoD (including senior military/government officials and contractors).
Comprehensive understanding of the intelligence community, customer domains, and technical fundamentals related to IC space collectors, command/control, mission control, and mission processing.
Familiarity with SIGINT/GEOINT remote sensing systems, protection measures, and space/ground architecture—including mission management and processing functions.
Expertise in visualization (Bohdi, Thresher, Chatsurfer), situational awareness, and collaboration tools to maximize the operational utility of NRO capabilities.
Highly self-motivated, customer-focused, and organized, with a proven ability to perform in fast-paced, dynamic environments.

Responsibilities

Develop preparatory briefings, data sets, and materials to ensure USSPACECOM leadership is informed and equipped for senior-level NRO meetings.
Provide executive-level support (e.g., point papers, PowerPoint presentations, etc.) for leadership meetings, technical reviews, and forums.
Represent NRO as the USSPACECOM User Engagement Rep, conducting outreach across the DoD and IC, leveraging domain expertise in customer operations, ensuring representation of NRO equities.
Build a comprehensive understanding of the full range of customer products, services, and operational needs.
Develop and maintain in-depth knowledge of MID’s key partners, including Combatant Commands (COCOMs), service branches, and other IC/DoD organizations.
Consolidate input from MID entities and craft coherent, directorate-level responses.
Provide technical guidance and subject-matter expertise for NRO’s engagements with other COCOMs, Ds&Os, subordinate component commands, and operations centers.
Educate users on NRO systems, capabilities, and strategic priorities, ensuring they are fully informed and empowered to leverage these resources effectively.
Provide updates on resource issues and the operational status of NRO systems and their potential impacts on mission objectives.
Act as an action officer for the NRO Senior Field Representative and Government Office leadership as needed.
Respond promptly and effectively to enterprise-level challenges, applying creative problem-solving and team coordination skills.
Execute strategic messaging initiatives, track user needs, and collect data metrics to enhance customer experience and engagement.
Regularly interface with key stakeholders, including Government officials, SETA contractors, FFRDCs, and external mission partners.