Usher

The Walt Disney Company•New York, NY

8d•Onsite

About The Position

The New Amsterdam Theater is currently seeking friendly, enthusiastic, and reliable individuals with strong communication skills to join the Ushering Team for Aladdin on Broadway. All applicants must be able to work a flexible schedule including matinees, nights, weekends and holidays. Shifts are defined as 4.5 hours in length. Applicants must have open availability from Friday, October 2 through Sunday, October 4, 2026. Specific shifts will be assigned based on operational needs.

Requirements

At least 1 year of experience in a customer service environment
Excellent communication and guest service skills.
Passion for interacting with and providing an inclusive, high quality experience for Guests from a diversity of backgrounds
Capable of working in a fast pace ever changing environment
Positive attitude with the ability to work as a team player.
Must learn, have full knowledge of, and follow all Guest Service procedures and guidelines
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
Ability to work a flexible schedule including matinees, nights, weekends and holidays. Shifts are defined as 4.5 hours in length.

Responsibilities

Meet, Greet and Welcome guests to the New Amsterdam Theatre
Politely directing and escorting guests to their seats and various areas within the theatre.
Providing guests with programs and other relevant materials, including inserting materials into programs.
Checking assigned section for cleanliness.
Visually sweep the theaters to check for potential safety issues and lost and found items.
Be aware of and enforce appropriate house rules.
Flexibility with schedule changes and assignments can include aisle directing and seating on the Orchestra, Mezzanine & Balcony levels, and audience exits.
Available to work occasional special events on short notice.
Must be aware of, and follow, the proper procedures for assisting guests with disabilities.
Attend pre-event Usher meetings and other trainings as required by management.
Demonstrate or be willing to learn in-depth knowledge of the New Amsterdam Theatre and demonstrate command of the safety and evacuation procedures from all points within each venue.