Usher | Part-Time | CFG Bank Arena
About The Position
An Usher is a vital member of the Arena staff as they are involved in direct contact with the public, providing an exceptional level of world-class customer service. As a representative of CFG Bank Arena, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit. An usher provides top notch customer service while interacting with every guest. Our ushers are essential in creating a safe and memorable experience for all guests at CFG Bank Arena. This position is ideal for candidates who want to immerse themselves in an exciting live entertainment environment and create lasting experiences and memories.
Requirements
- 70% event availability commitment. Event requirement is subject to change with notice
- Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
- Demonstrated ability to follow instructions and work in a fast-paced environment
- Must have strong verbal and written communication skills.
- Ability to handle stressful situations
- Arrive at work in appropriate furnished uniform, refrain from cellphone use in public spaces while on post and remaining on post until dismissed or relieved.
Nice To Haves
- Previous experience in a customer service-based industry is preferred
- Previous experience within a sports, entertainment, or related field is preferred
Responsibilities
- Provide consistent, world-class customer service throughout all arena spaces, proactively welcoming guests, answering questions, and thanking guests for attending.
- Identify opportunities to create memorable experiences for guests
- Perform thorough ticket checks and scans to ensure valid access into ticketed areas, providing directions to seats, concessions, restrooms and other arena areas.
- Respond to and/or escalate guest complaints, concerns, and compliments.
- Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services.
- Assist with crowd management and seating discrepancies, while maintaining clear portals, aisles, and access paths for guests, staff, and emergency services.
- Reports any suspicious activity to supervisors and/or management.
- Monitor assigned areas for guest or building issues.
- Have knowledge of arena layout, emergency exit, policies and regulations, while understanding, retaining and communicating safety and security measures
- Perform other duties and responsibilities as assigned
Benefits
- 401(k) Savings Plan
- 401(k) matching
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
