Usher - Part-Time Evenings and Weekends
About The Position
The Seattle Symphony unleashes the power of music, brings people together and lifts the human spirit. Recognized as one of the “most vital American orchestras” (NPR), the Seattle Symphony is internationally acclaimed for its inventive programming, community-minded initiatives, and superb recordings on the Seattle Symphony Media label. With a strong commitment to new music and a legacy of over 150 recordings, the orchestra has garnered five Grammy Awards, 26 Grammy nominations, two Emmy Awards and was named Gramophone’s 2018 Orchestra of the Year. The Symphony performs in Benaroya Hall in the heart of downtown Seattle from September through July, reaching over 500,000 people annually through live performances and radio broadcasts. Position Overview: Provide excellent customer service and function as front line contact person for patrons and guests of the Seattle Symphony and other Benaroya Hall events.
Requirements
- Enjoy contributing value when supporting events at the Hall
- Enjoy mentoring volunteer ushers
- Excellent communication skills, including the ability to maintain composure under stress
- Ability to provide excellent customer service
- Ability to solve problems quickly and courteously
- Willingness to work flexible hours, both weekdays and weekends and be available a minimum of two (2) dates per week
- Professional appearance and demeanor
- Dress code requirement.
- Collaborate within a team environment
- Regular activities include frequent standing, walking, reaching, climbing stairs, and bending
- This position may require occasional pulling, lifting, and sitting
- Ability to speak, hear, and communicate clearly while handling staff, vendor, and customer inquiries and requests
- Specific vision abilities require close visual acuity for viewing computer ticket scanners and mobile device screens, as well as reading, preparing, entering and/or analyzing data on these devices
- This position requires repetitive motions of the wrists, hands and fingers for entering information on mobile devices and regular pinching, picking up, and holding pencils and other devices and materials
- Must have the ability to lift 30 pounds as needed
Responsibilities
- Greet patrons, hand out event materials and direct accurately to seat location
- Responsive to patron needs; remain proactive, visible and approachable
- Assist patrons with ADA/special needs
- Anticipate and problem-solve seating situations; and escort patrons to seats during late seating
- Assist at any of the assigned positions including Coat-check and Sound-lock
- Operate 2-way radio and wear headset when in use
- Assist with event set-up/tear-down needs such as tables, chairs and recycling event materials
- Responsive to emergencies and able to assist in the evacuation of patrons from the venue
- At scheduled start time, be ready and in uniform
Benefits
- Sick time allotted per city and state regulations
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
