Usher - Fox Theatre

Ilitch Sports + EntertainmentDetroit, MI
5dOnsite

About The Position

Amaze, Inspire, Unite Job Summary: Event Staff are Ilitch Sports + Entertainment ambassadors providing all guests with a positive, lasting impression of the Fox Theatre by delivering a superior guest experience, including but not limited to greeting, directing, assisting, and building relationships with guests, as well as all other Fox staff. This position serves as the front-line for public and private events.

Requirements

  • High school diploma and one to two years of customer service-related experience is required.
  • Ability to speak clearly and concisely under pressure.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively communicate information in one-on-one and small group situations to customers, clients, and other colleagues of the organization.

Responsibilities

  • Greet guests, scan tickets upon entry to the venue, answer questions, share The Fox Theatre history, and provide guests directions inside and/or outside the venue with accuracy or personal assistance.
  • Assist and educate guests of Accessible services provided.
  • Direct guests in accordance with venue safety policies and procedures.
  • Comprehend, direct, and implement emergency duties, including, but not limited to venue evacuations.
  • Crowd Management activities including, but not limited to, directing large and small crowds dictated by operational guidelines.
  • Event Staff will work any of the following positions: ticket scanner, seating, elevator operator, curtain attendant, and other duties assigned by Guest Services Supervisor or Fox Management for all events.
  • Monitor assigned area during events; control entry into venue's access points for event spaces, seating and guest issues, unauthorized use of video or photography equipment, etc.
  • Engage with non-compliant guests to inform required corrective action, contacting supervisor or management if the situation escalates.
  • Celebrate guest moments and resolve guest complaints or issues.
  • Carry out any job function management assigns and deems appropriate to create a memorable guest experience within the scope of caring and maintaining for the theater, event spaces, guest service, pre-event preparation and post-event break down, guests and Fox staff safety/Emergency Response/Security.
  • Other duties as directed.
  • Assist guests that need wheelchair escorts.
  • Work with other departments to provide every guest with the best possible experience.
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