Usher/Ticket Takers - Paradise Rock Club/ Brighton Music Hall
About The Position
Live Nation Entertainment is the world’s leading live entertainment company. This role involves greeting guests, scanning tickets, answering questions, assisting guests with any questions and examining tickets for entry to various seat levels around the venue during the event. The position also assists with keeping the venue safe, clean and presentable, resolving guest complaints, examining tickets for authenticity, providing assistance to guests with special needs, guiding guests to exits or providing instructions in case of emergency, and potentially verifying staff credentials to restricted areas. Additionally, the role assists patrons by giving directions and ensuring guests are safely enjoying the show. Candidates should be friendly, outgoing, and presentable with the ability to think quickly in a fast-paced environment and communicate effectively. Additional tasks may be requested by management.
Requirements
- High School Diploma or equivalent preferred
- At least 1+ year in a guest service role preferred
- Excellent verbal, written and interpersonal communication skills
- Acute sense of judgment, tact and diplomacy
- Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+
- 6-8 hour shifts, walk up and down stairs
Responsibilities
- Greet guests, scan guest tickets upon entry to the venue
- Answer guest questions
- Assist guests with any questions
- Examine tickets for entry to various seat levels around the venue during the event
- Assist with keeping the venue safe, clean and presentable to the guest
- Resolve guest complaints or problems
- Examine tickets or passes to verify authenticity
- Provide assistance to guests with special needs, such as helping with seat accommodations
- Guide guests to exits or provide other instructions or assistance in case of emergency
- May assist in verifying staff credentials to generally restricted areas
- Assist patrons by giving directions places inside or outside the venue
- Ensure guests are safely enjoying the show
Benefits
- Professional development
- Learning and development program
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
