Usher/Ticket Taker

Legends Global•San Diego, CA

15h•$22•Onsite

About The Position

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make Legends happen! The usher/ticket taker position has the most interaction with our guests during events, and as such must provide excellent customer service and exceed our guests’ expectations. The usher position is responsible for properly checking guests’ tickets as they enter the seating areas, concourses, and other areas of the facility. The usher must properly direct guests to their seats and to other services around the facility, including restrooms, concessions, first-aid, and other event-specific locations as directed by the Event Manager. The Usher is responsible for their assigned area and is charged with observing that all guests in their area are following all policies and code of conduct requirements. The usher is also responsible for providing general assistance and customer service to guests as needed, in a friendly and helpful manner.

Requirements

Excellent interpersonal and communication skills.
Able to walk up and down stairs without a handrail.
Must be proactive in assisting all guests with the highest level of customer service.
Must be able to work in a team environment, interacting with multiple departments.
Understanding of written and spoken English.
Able to see and read small-sized text on tickets (paper & electronic).
Must have access to the internet for scheduling & email communication.

Nice To Haves

Friendly, outgoing personalities
Good Communication Skills
Reliable, punctual, excellent attendance
Ability to take direction and work well with others
Feel comfortable dealing with high-stress situations or around large crowds

Responsibilities

Greet and interact with all guests in a welcoming and friendly manner.
Check the guest’s ticket, and ensure the guest is in the proper seating section.
Direct guests to their ticketed seats, or to the appropriate seating section.
Ensure that only guests with the proper ticket are sitting in the assigned section.
Monitor seating area for guests who may not be in the correct area.
Keep aisles, concourses, and stairs clear of guests while the event is in progress.
Answer guest questions with regard to the event and facility, e.g., location of particular section, restrooms, concession stand, first-aid, etc.
Handle complaints, disturbances, or related problems with guests.
Forward the complaint to the supervisor or Event Manager, as applicable.
Ensure guests are following all policies and code of conduct requirements.
Report issues or violations to the supervisor or Event Manager.
Inspect assigned work area before and during the event, looking for safety hazards, facility issues, housekeeping needs, personal injuries, etc.
Report issues to the supervisor or Event Manager.
Other duties as assigned by supervisor or Event Manager.