Usher/Ticket Taker

ASM Global•Toledo, OH

1d•Onsite

About The Position

This role involves greeting guests, providing event information, scanning tickets, assisting guests with seating and accessibility needs, and ensuring the safety and cleanliness of assigned sections. The position requires a professional and friendly demeanor, with the ability to handle guest inquiries and emergencies calmly and effectively. Tasks are performed with moderate supervision, involving significant walking and standing for extended periods, and potentially working in loud, fast-paced environments, including outdoor assignments and late hours.

Requirements

Ability to work in a loud, fast-paced environment.
Use precautions & follow safety guidelines.

Nice To Haves

Self-disciplined
Hard working
Curious
Trustworthy
Humble
Truthful
Ability to make choices according to what is best for the team
Live for opportunities to collaborate and make a difference

Responsibilities

Enthusiastically greet guests and provide event information.
Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.
Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.
Monitor aisles / steps in assigned section to be kept clear and compliant with fire codes.
Proactively approach guests that may have questions, difficulty, or a complaint.
Creatively resolve complaints and/or problems; notify Supervisors if problems cannot be resolved.
Identify and respond to emergencies; involve Supervisors as appropriate.
Remain calm and direct guests to the designated area of safety in the event of an emergency.
Ensure sections are always clean and clear of debris.
Check seating for lost articles.
Adhere to the dress code and present yourself in a professional, friendly, and approachable manner.
All other duties and responsibilities as assigned.