Usher/Ticket Taker Supervisor- The Truth

Live Nation Entertainment • Nashville, TN

3d • Onsite

About The Position

The Truth is seeking a part-time Supervisor – Usher. The Usher Supervisor is a working supervisor who is responsible for supervising and coordinating activities of the Ushers within the venue. Duties may also include management functions.

Requirements

• High School Diploma or equivalent.
• Familiar with Microsoft Office Suite.
• Attention to detail, quality and accuracy.
• Strong relationship building and communication skills.
• Ability to work independently.
• Excellent verbal and written communication skills.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting

Responsibilities

• Direct and supervise Ushers and other employees performing similar services as directed.
• Provide customer services by greeting and assisting customers and responding to customer inquiries and complaints.
• On an ongoing basis leads and train staff to include assisting in staffing positions to ensure that all staff members are well-informed on event specific details.
• Coordinate team rest periods in accordance with state and local law and help to find coverage.
• Assist management to ensure compliance with all venue policies and procedures to include all safety regulations.
• Partner with fellow staff members at the end of show to close the venue- this may include collecting recyclables or trash from the venue, picking up and properly storing event equipment such as chairs, barricade, Etc.
• Fosters positive experiences for guests, staff, and other stakeholders in a manner that establishes the venue as a safe, enjoyable, and supportive environment
• Oversee productivity and work assignments of the Ushers and communicate with management (or designated Manager) any challenges and status of all assignments prior to the conclusion of the shift.
• Assign and schedule team members to specific duties.
• Enforce safety, health, and security duties.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED