Fox Usher Supervisor - Fox Theatre

Ilitch Sports + Entertainment • Detroit, MI

7d • Onsite

About The Position

The Usher Supervisor manages the Guest Services Desk during events, ensuring guest questions and concerns are addressed promptly and to the guests’ satisfaction. The supervisor helps prepare event colleagues to provide the first-class experience expected at the Fox Theatre and other venues, and treats guests and colleagues with respect, kindness, and compassion.

The role involves providing guest service throughout events, assisting with seating concerns, issues involving other guests, and ADA needs, and contacting the appropriate department to answer event-related questions. The supervisor also supports colleagues by answering questions, coaching, and providing other assistance. The position may include other duties across District Detroit venues. Work involves irregular and extended hours, including nights, weekends, and holidays, and exposure to moderate-to-high noise levels. The role requires standing for up to five hours at a time, walking long distances, climbing stairs, and lifting up to 25 pounds.

Requirements

• At least two years of related experience in a leadership capacity.
• Extensive experience working with the public is recommended but not required; equivalent combinations of experience and training may qualify.
• High integrity and ethical standards, with compassion for others.
• Ability to establish and maintain strong working relationships with event colleagues.
• Strong communication, listening, and customer service abilities.
• Attention to detail.
• Ability to remain calm in loud, high-energy environments and work in crowds.
• Ability to manage multiple challenges at once and solve problems creatively.
• Ability to stand for five hours at a time, walk long distances, climb stairs, and lift up to 25 pounds.
• Ability to provide frequent visual and auditory attention.

Nice To Haves

• Experience working in a leadership role.
• Experience working with the public and in customer service.

Responsibilities

• Manage the Guest Services Desk during events and resolve guest questions or issues promptly and to the guest’s satisfaction.
• Provide guest service at every event and help ensure guests in the assigned area have a positive experience.
• Assist guests with seating concerns, concerns involving other guests, and ADA needs.
• Provide first-class customer service to guests.
• Answer colleagues’ questions and provide assistance or coaching as needed.
• Contact the appropriate department to obtain answers to guest questions related to the event.
• Perform other duties as assigned throughout District Detroit venues.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed