Usher Shift Lead

Irish Arts Center•New York, NY

7d•Onsite

About The Position

Irish Arts Center is seeking motivated and dedicated ushers to join our Front-of-House team as Usher Shift Leads. As the primary point of contact for our guests, ushers play a vital role in ensuring a warm, welcoming, enjoyable, and safe experience for all audiences at all IAC events. The ideal candidate demonstrates outstanding customer service, strong attention to detail, sound judgment under pressure, and the ability to proactively solve problems as they arise. Typically, one Usher Shift Lead is assigned to each performance to work alongside the House Manager, providing leadership and guidance to the usher team and serving as the first point of contact for routine guest and staff inquiries before, during, and after the event. Usher Shift Leads are scheduled based on their availability and the staffing needs of each event or production. Must be willing to work nights, weekends and holidays as venue schedule requires. Reports to the Audience Services Manager.

Requirements

Previous ushering experience required.
Fire guard certified or willingness to attend training. Must be certified within the first three months of employment.
First Aid/CPR certified preferred or a willingness to attend training.
Supervisory experience preferred.
Effective verbal communication skills.
Ability to treat all guests, staff, and clients in a respectful and inclusive manner.
Ability to work independently and with a team.
Must be comfortable working in settings with low lighting.
This is an in-person position.
This job requires US work authorization. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. IAC participates in E-Verify.

Responsibilities

Facilitating late seating and providing in-theatre audience supervision during events and performances.
Remaining attentive to guest activity and responding to any disturbances to ensure a smooth, safe and enjoyable environment.
Alongside the House Manager, monitoring usher breaks and position coverage.
Responding to routine usher questions during seating and escalating patron issues, accessibility concerns, or emergencies to the House Manager.
Monitoring audience flow during seating and providing support to fellow ushers to efficiently guide guests to their seats.
Anticipating and aiding guests with disabilities, mobility needs, or other accommodations, ensuring an inclusive and welcoming experience.
Welcoming guests in a polite, professional and friendly manner, and proactively offering assistance as they arrive.
Enforcing event rules and relevant health and safety regulations with professionalism and consistency.
With the House Manager, routinely review emergency protocols with usher team to ensure understanding, confidence, and compliance with established procedures.
Checking and scanning tickets and directing or escorting guests to their seats.
Informing guests about the location of the restrooms, refreshments, and exits and other venue amenities.
Preparing and distributing programs, brochures, and other materials.
Other duties as assigned.