Lead Usher (Pool)
About The Position
CSUN strives to be a destination workplace, where everyone understands that they belong to a community that is vital in advancing student success and providing exemplary service to all stakeholders. We foster an environment of success, both for our students and our employees. We have a relentless passion for celebrating diversity, equity, and inclusion as well as being an employer of choice. You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the CSUN community can offer. Under the general supervision of the House Manager, the Lead Usher (LU) leads a customer service team and provides customer service support for events at the Younes and Soraya Nazarian Center for the Performing Arts (The Soraya) and other campus theaters supported by The Soraya, such as the Plaza del Sol Performance Hall.
Requirements
- Equivalent to one (1) year of related experience, providing audience or customer services, providing performing arts support functions, or in a theatre-related setting required.
- CANDIDATE MUST POSSESS A VALID CALIFORNIA DRIVER'S LICENSE.
Nice To Haves
- Equivalent to at least one (1) semester of experience as a Soraya Usher preferred.
- Catering or food service experience is a plus.
- Current American Heart Association or Red Cross CPR, AED and/or First Aid, and TIPS (Training for Intervention Procedures) certifications are preferred.
Responsibilities
- Interacts with artists, renters, guests, and audience in accordance with various aspects of public convenings at The Soraya including, but not limited to, security, safety, parking, venue access, ticketing and seating, VIP protocols, providing exit instructions in the event of an emergency, and other policies and procedures.
- Assigned as needed to lead an Audience Services team responsible for scanning or tearing of tickets; distributing programs; assisting patrons with finding their seats; assisting patrons with late seating; enforcing policies pertaining to patron possession of large personal items, food and beverage, and use of recording devices within the theatre; and basic crowd control.
- Performs other duties as assigned.
Benefits
- The anticipated HIRING RANGE is $21.36 – $22.23 per hour, dependent on qualifications and experience. The salary range for this classification is: $21.36 - $31.13 per hour.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
