Casual, User Support Technician (FY 25-26)

Harrisburg Area Community College • Lancaster, PA

1d • Remote

About The Position

This position works directly with students and staff to handle technology support requests within the Learning Commons spaces and through the College’s ticketing system and Support Center partner. The incumbent resolves routine and non-routine problems related to the College’s audio/video and desktop environments, with support requests ranging from basic to complex. This position also offers fundamental technology training on College applications to students, faculty, and staff, supports other Learning Commons operations, and supports learning space installation, testing, and troubleshooting as needed.

Requirements

• H.S. Diploma or equivalent
• Or a combination of experience and education sufficient to successfully perform the essential duties of the job.
• Your own computer (Windows, Linux, or Macintosh desktop or laptop) with current web browser installed (Firefox, Edge, Safari, Chrome)
• Access to broadband internet connection at all times during employment (DSL, 4G/LTE, FIOS, Satellite, or Cable/Xfinity/Comcast)
• Equipment/technology which enables you to communicate synchronously during meetings and other events, such as USB Headset, speaker and microphone, captioning services, adaptive technology, assistive devices, etc.

Nice To Haves

• Certification in N+, A+, MCA, MCSE or Cisco, or equivalent certification preferred.

Responsibilities

• Provides helpful, timely, and professional customer assistance to college-wide users experiencing technology issues (in person, via phone, and via e-mail).
• Prioritizes incoming support requests for clients experiencing computer and technology related issues.
• Logs and tracks issues using the support center database, entering accurate and complete information.
• Installs and configures software, hardware, cabling, desktop operating systems, and other computer-related technologies to assist users college-wide.
• Conducts technology workshops on use of college software for faculty, staff, and students.
• Installs and configures classroom technology, hardware, cabling, and other audio visual-related technologies as needed.
• Coordinates with client services to maintain desktop images.
• Communicates and collaborates with Learning Commons personnel to answer a variety of student questions, and to deliver services in an efficient and effective manner; cross-trains to provide additional support as needed for other services within the Learning Commons.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees