User Support Systems Administrator

Inova • Falls Church, VA

8d • $63,336 - $103,230 • Onsite

About The Position

Inova System Office is looking for a User Support Systems Administrator to join the team. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Requirements

• Subject Matter Expert in scheduling workflows, preferably in health care.
• Float Pool or Staffing Office resource, system administration of previous scheduling technologies.
• Efficient with workflow process design, and database/report writing.
• Bachelor's degree; or Associate degree and 2 years relevant professional experience in addition to the minimum Experience requirement; or HS Diploma/GED and 4 years relevant professional experience in addition to the minimum Experience requirement

Responsibilities

• Provides end-user support - includes software support and troubleshooting activities for all user groups
• Manages new and updated software functionality releases
• Maintains all system configurations to support optimal user experience
• Evaluates system configuration to resolve inaccuracies
• Creates custom reports utilizing the data extracted from the scheduling system report writer
• Serves as Technical Trainer and scheduling system subject matter expert
• Leads implementation training classes and design of ongoing training plan
• Provides ongoing software support and is the main contact for end-user system questions.
• Handles emails and phone calls, working with staffing and vendor technical support as needed.
• Manages monthly software releases, conducts testing, performs research, and creates custom reports.
• Provides end-user training and stay updated on new functionalities.
• Manages the implementation of new units and departments and often takes on extra roles within the organization.

Benefits

• medical, dental and vision coverage
• a robust team member wellness program
• Inova matches the first 5% of eligible contributions
• up to $5,250 per year in education assistance
• up to $10,000 for student loans
• 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• paid time off
• paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level