User Support Specialist - TS/SCI

Sunayu•Bethesda, MD

2d•Onsite

About The Position

As the team’s User Support Specialist you will provide POSTMAN software familiarization and discovery tradecraft to enable Intelligence Community (IC) users to search for and retrieve relevant data to support intelligence analysis and operations. To do this successfully you will proactively collaborate with team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches. This is a great position for a current or former intelligence analyst or intelligence instructor that is driven to 1) help others, 2) develop tradecraft, 3) solve problems, 4) and is enthusiastic, friendly, and enjoys working with people. As a User Support Specialist, you will work collaboratively with data scientists, technologists, and program leadership with a focus on the following task areas: Ability to become a POSTMAN power user to support the discovery of critical intelligence insights. Proactively collaborate with POSTMAN team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement. Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products. Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data. Create POSTMAN training and familiarization material to support Users. Document and communicate user requirements to POSTMAN development teams. Collect and analyze metrics to refine user engagements and improve data discovery.

Requirements

An active TS/SCI clearance with ability to obtain a TS/SCI with Polygraph.
A Bachelor’s Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst. Additional, directly related experience as a military intelligence analyst may be considered in lieu of Bachelor’s Degree.
Experience working with Intelligence Community and Law Enforcement Agencies.
Experience with creating user guides and training end users for software platforms.
The ability to perform well in a dynamic, fast-paced environment.
To enjoy and excel at solving complex problems to support real-world National Security missions.
To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions.
To be self-motivated, creative, and organized.
The ability to clarify and accomplish tasks on time, under limited supervision.
The ability to exercise good professional judgement that results in building relationships and negating or resolving problems.
Excellent written and verbal communication skills.

Nice To Haves

Experience providing technical training for IC tools or technologies.
Experience using Elasticsearch/Kibana or data visualization software (Tableau, ArcGIS, Analyst Notebook).
Data analytics experience.
Experience engaging with Senior Executive Service civilians and equivalent Military ranks.
Experience working Russia, China, Iran, and North Korea issues.
High proficiency with Microsoft Office products, Sharepoint, Atlassian Products (Jira and confluence)

Responsibilities

Provide POSTMAN software familiarization and discovery tradecraft to enable Intelligence Community (IC) users to search for and retrieve relevant data to support intelligence analysis and operations.
Proactively collaborate with team members, customer staff, and IC Users to understand requirements, the novel application and use of technology, and to develop and apply outcome-based approaches.
Become a POSTMAN power user to support the discovery of critical intelligence insights.
Provide subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.
Build professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.
Identify and pursue opportunities to increase user adoption of the POSTMAN software and relevant data.
Create POSTMAN training and familiarization material to support Users.
Document and communicate user requirements to POSTMAN development teams.
Collect and analyze metrics to refine user engagements and improve data discovery.