User Support Analyst, Treasury, SaaS

FIS Global • Jacksonville, FL

9d • Hybrid

About The Position

FIS is seeking a User Support Analyst for their Treasury team, focusing on the SaaS product 'Integrity Edition'. This role is part of a Global Support team that supports regional teams for an award-winning solution offering a simple and seamless path to a best-in-class digital treasury for better visibility into cash and risk. The position is full-time, for experienced professionals, and requires a Bachelor of Computer Science. The role involves contributing to user support services, identifying improvement opportunities, and enhancing the user experience. The analyst will ensure timely resolution of issues, maintain communication with regional support, and collaborate with various departments to communicate user feedback and contribute to product enhancement.

Requirements

• Understanding of Corporate Treasury.
• Attention to detail.
• Sound analytical and problem-solving skills for complex issues.
• Ability to communicate technical and functional concepts concisely and effectively.

Nice To Haves

• Thorough knowledge of Integrity SaaS.
• SQL Analysis skills.
• Dynatrace knowledge.
• Technical understanding of SaaS environments.

Responsibilities

• Contribute to the direction of user support services.
• Identify opportunities for improvement and implement initiatives to enhance the overall user experience.
• Ensure timely resolution of issues and maintain communication with regional support to provide updates and manage expectations for clients.
• Collaborate with product management, product development, engineering, and other departments to communicate user feedback, identify system improvements, and contribute to ongoing product enhancement.
• Work with Regional CS/CX/PS teams.
• Analyze issues for faster resolution.
• Work with Development Teams on resolutions.
• Look for improvements for clients as well as the product.
• Maintain a client-centricity focus.

Benefits

• A competitive salary and benefits.
• The chance to work on some of the most challenging, relevant issues in financial services & technology.
• A work environment built on collaboration, flexibility and respect.
• Varied and challenging work to help you grow your technical skillset.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level