User Support Analyst, Treasury, SaaS

FIS • Jacksonville, FL

9d • Hybrid

About The Position

As a User Support Analyst for the Treasury, SaaS team, you will contribute to the direction of user support services, identifying opportunities for improvement, and implementing initiatives to enhance the overall user experience. You will ensure timely resolution and maintain communication with regional support to provide updates and manage expectations for clients. You will collaborate with product management, product development, engineering, and other departments to communicate user feedback, identify system improvements, and contribute to ongoing product enhancement.

Requirements

• Understanding of Corporate Treasury.
• Attention to detail.
• Sound analytical and problem-solving skills for complex issues
• Ability to communicate technical and functional concepts concisely and effectively

Nice To Haves

• Thorough knowledge of Integrity SaaS
• SQL Analysis skills
• Dynatrace knowledge
• Technical understanding of SaaS environments

Responsibilities

• Contribute to the direction of user support services, identifying opportunities for improvement, and implementing initiatives to enhance the overall user experience.
• Ensure timely resolution and maintain communication with regional support to provide updates and manage expectations for clients.
• Collaborate with product management, product development, engineering, and other departments to communicate user feedback, identify system improvements, and contribute to ongoing product enhancement.
• Working with Regional CS/CX/PS teams
• Analyze issues for faster resolution
• Work with Development Teams on resolutions
• Look for improvements for clients as well as the product
• Client centricity focus

Benefits

• A competitive salary and benefits.
• The chance to work on some of the most challenging, relevant issues in financial services & technology.
• A work environment built on collaboration, flexibility and respect.
• Varied and challenging work to help you grow your technical skillset.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed