User Support Analyst

State of North Carolina•1915 Health Services Way Wake, NC

5d•$65,607 - $98,412•Hybrid

About The Position

The IT User Support Analyst provides Tier 2 technical assistance, problem resolution, and customer service to DHHS staff across the enterprise. This position installs, configures, maintains, and supports desktop hardware, software, and peripheral devices, while ensuring compliance with DHHS IT standards, policies, and security requirements. The analyst contributes to system integration efforts, application packaging, documentation, and departmental initiatives that strengthen the reliability and efficiency of desktop computing services.

Requirements

Bachelor's degree in computer science or an IT related field from an appropriately accredited institution plus one year of experience in the information technology field related to the position's role
Associate degree in computer science or an IT related field from an appropriately accredited institution and two years of experience in the information technology field related to the position's role
High school or General Educational Development (GED) diploma and four years of experience in the field of technology related to the position's role
An equivalent combination of education and experience

Nice To Haves

Technical Support & Incident Resolution
Software & Hardware Installation / Maintenance
Packaging, Testing, and Deployment of Applications
Customer Training & Documentation
Policy, Security, and Compliance Responsibilities

Responsibilities

Provides Tier 2 technical assistance, problem resolution, and customer service to DHHS staff across the enterprise.
Installs, configures, maintains, and supports desktop hardware, software, and peripheral devices.
Ensures compliance with DHHS IT standards, policies, and security requirements.
Contributes to system integration efforts, application packaging, documentation, and departmental initiatives that strengthen the reliability and efficiency of desktop computing services.