IT041 User Liaison and Data Management Specialist

Support•Greenbelt, MD

9d•Onsite

About The Position

This position is for a User Liaison/Advocate to serve as a bridge between the research user community and the Integrated Modeling Computing Center (IMCC). The advocate acts as a strategic partner to research groups, ensuring that user requirements—ranging from compute and storage needs to data management strategies—are clearly understood, documented, and met. This role is critical for coordinating large-scale onboarding, managing resource allocations, and facilitating the complex data migrations and planning necessary for high-performance computing success. Ideal candidates should possess strong interpersonal skills, a deep understanding of the scientific research lifecycle, and the ability to translate complex technical requirements into operational success.

Requirements

Solid understanding of high-performance computing environments, parallel file systems, and large-scale data workflows.
Proven experience in data management planning, data curation, and the challenges associated with moving large scientific datasets.
Exceptional ability to translate complex technical requirements between scientific research teams and systems engineering staff.
Proficiency in tracking project milestones, managing resource allocation budgets, and utilizing project management tools to document requirements and progress.
Strong commitment to scientific research success, with the ability to navigate organizational processes to ensure users have the resources needed to achieve their research goals.
Ability to develop clear documentation for data management plans, migration procedures, and best practices tailored to research users.
A BS degree and 3+ years’ experience in relevant work areas.
US Citizenship required.
Ability to obtain and maintain a Tier 1 or Tier 2 Investigation through NASA.

Responsibilities

Serve as the point of contact and dedicated advocate for assigned science research groups.
Proactively communicate system status, roadmap changes, and service updates to ensure user groups are fully informed and prepared.
Conduct in-depth discovery sessions with research teams to understand their computational, storage, and data-intensive requirements.
Translate these scientific needs into actionable resource requests for the IMCC technical team.
Oversee the lifecycle of resource allocations.
Work with users to define appropriate compute and storage quotas, track usage against allocations, and proactively manage renewals or adjustments to prevent project disruptions.
Partner with researchers to support the creation, implementation, and maintenance of Data Management Plans.
Ensure that DMPs align with IMCC capabilities and institutional data policies.
Orchestrate the technical and logistical coordination for migrating research groups into or out of the IMCC environment.
Manage data transfer workflows, assess pre-migration data readiness, and support the onboarding of new workflows.
Act as the voice of the user community within internal IMCC operational meetings.
Identify recurring pain points, suggest service improvements, and advocate for user-centric solutions to increase research productivity.