User Experience Researcher

Accenture Federal Services•Washington, DC

About The Position

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! As a UX Researcher, you will reveal what our users need from the client’s products by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities include delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user’s experience intuitive, accessible, and seamless.

Requirements

Bachelor’s Degree in human behavior or related field, or equivalent experience
Minimum 5 years of UX research experience
Ability to perform all research related tasks including research, planning, evaluating, and iteration
Ability to quickly and effectively share research results
Ability to learn new software quickly; experience with Microsoft Office, Dscout, Optimal Workshop, Figma, Confluence, or JIRA is a plus.
Knowledge of UX research modalities and methods (e.g., generative and evaluative, participatory design, card sorting, journey mapping, un-moderated).
Understanding of integrating qualitative and quantitative research methods to improve research outcomes.

Nice To Haves

Master's Degree
Minimum of 1 year of experience leading a workstream
Client-facing experience in the federal or public sector

Responsibilities

Collaborate with designers and stakeholders to understand research needs
Conduct all stages of UX research: identifying, planning, driving, conducting, analyzing, and reporting out actionable insights
Recruit participants for research studies
Communicate out statuses and updates of research studies to stakeholders
Continuously update the UX research repository
Work cross-functionally with product owners, designers, content producers and leadership to help identify significant user insights, gaps, conduct UX research, and generate insights to craft user experience strategy for launches, incremental improvements, and innovation
Identify opportunities to improve user experience based on research insights
Build a UX research repository that delivers efficiency for clients

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