Senior User Experience Researcher
About The Position
EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact. Your Opportunity We are seeking a Senior User Experience Researcher to advance the usability, accessibility, and scholarly effectiveness of our research platforms. This role focuses on understanding how students, faculty, librarians, and researchers engage with academic content, discovery systems, and digital research workflows. You will design and lead research studies that inform product strategy and drive evidence-based improvements for higher education and library tools worldwide.
Requirements
- 5+ years of experience in UX research, human-computer interaction, or a related field
- Strong foundation in both qualitative and quantitative research methods
- Experience translating ambiguous problem spaces into clear research direction
- Experience working in cross-functional product teams
- Excellent communication and storytelling skills
- A diverse portfolio that demonstrates impact across complex problem spaces
Nice To Haves
- Advanced degree (Master’s or PhD) in Human-Computer Interaction, Library and Information Science, Psychology, Education, or a related field
- Experience conducting research with academic, library, or scholarly audiences
- Knowledge of information-seeking behavior, metadata, search relevance, or research evaluation practices
- Experience working with institutional stakeholders such as universities, consortia, or research organizations
Responsibilities
- Autonomously own end-to-end research including planning, designing, and conducting qualitative and quantitative user research across the product lifecycle
- Translate complex research findings into clear, actionable insights and recommendations
- Partner with UX designers, product managers, and stakeholders to influence product direction and strategy
- Advocate for user-centered design principles and research best practices across teams
- Conduct usability testing, interviews, surveys, and field studies
- Synthesize findings into clear, structured deliverables such as research reports, personas, journey maps, and frameworks
- Advocate for accessibility, inclusivity, and equitable access to information in all research efforts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
