User Researcher

Insulet Corporation•San Diego, CA

1d•Hybrid

About The Position

User Experience Researcher (Hybrid, Acton-MA or San Diego, CA) Insulet has the mission to simplify life for people living with diabetes. We are seeking a User Experience (UX) Researcher to join our growing Innovation & Strategy organization. This role will conduct global research to deeply understand the needs, behaviors, and experiences of People Living With Diabetes (PWDs) and Health Care Providers (HCPs). The UX Researcher will assist Staff and Senior UX researchers in research initiatives in close collaboration supporting Insulet’s digital and service-based customer experiences (DSCX). This individual will help elevate the quality and impact of digital experiences. The ideal candidate is a detail-oriented and curious researcher with strong qualitative and quantitative expertise, capable of translating insights into meaningful business and customer outcomes.

Requirements

Bachelor’s or Master’s degree in Psychology, Human-Computer Interaction, Human Factors, or a related field
3 to 5 years of professional UX research experience supporting physical, digital, web, and/or service-based products
Familiarity with IT systems and experience in medical, healthcare, and/or diabetes-related domains
Strong experience conducting primary research using both qualitative and quantitative methods (e.g., surveys, interviews, usability testing, tools such as Qualtrics)
Proficiency using design and collaboration tools (e.g., Figma, Miro, AI) to support research planning and synthesis
Demonstrated ability to drive data-informed design and business decision-making

Nice To Haves

Familiarity working with partners from call center analytics, digital web analytics, salesforce lightning, and data science.
Experience working in regulated medical or healthcare environments, specifically insulin delivery systems.
Comfort collaborating across time zones, including teams based in the U.S. and Europe.
Experience conducting international research and supporting global initiatives

Responsibilities

Participate in executing studies on the DSCX UX research roadmap, including digital user flows, websites, web portals, and customer care experiences, in collaboration with more senior researchers, UX leadership and cross-functional partners (IT, Product, Marketing, and others)
Design and execute qualitative and quantitative research studies using rigorous, best practice methodologies
Demonstrated ability to build and sustain strong, trust-based relationships across a matrixed organization
Independently lead research initiatives while partnering closely with UX leadership and cross-functional stakeholders
Execute the research process, including study planning, stakeholder alignment, execution, synthesis, and communication of findings
Deliver clear, compelling research reports and presentations with strong storytelling and data visualization
Communicate proactively and effectively with the more senior UX researchers, partners.