User Experience Design Expert

SAP•New York, NY

74d•Hybrid

About The Position

SAP Global Marketing, Inc. seeks a User Experience Design Expert at our New York, NY location responsible for conceiving and conducting interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups, and prototypes.

Requirements

Bachelor’s degree or foreign equivalent in Visual Design, Human Computer Interaction, Experience Design, Visual Arts, Human Computer Engineering, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation.
Alternatively, a Master’s degree or foreign equivalent in Visual Design, Human Computer Interaction, Experience Design, Visual Arts, Human Computer Engineering, or a related field of study and five (5) years of experience in the job offered or related occupation.
Experience must include four (4) years involving each of the following: Facilitating design thinking workshops; Customer journey frameworks; Leading cross-functional working teams across multiple departments within a company or organization; and Implementing service and process design principles.
Experience must include two (2) years involving each of the following: Driving validation of experiments and concepts online and offline and multi-channel; and Identifying potential opportunities and developing innovative concepts to solve problems in the customer journey.

Responsibilities

Design the overall functionality of the product to ensure a great user experience, iterate upon it in accordance with user-testing.
Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
Facilitate the client's product vision by researching, conceiving, sketching, prototyping, and user-testing experiences for digital products.
Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
Make strategic design and user-experience decisions related to core and new, functions and features.
Take a user-centered design approach, rapidly test and iterate on designs, establish key performance indicators (KPIs), and metrics to measure the success of User Experience (UX) initiatives, and provide actionable insights for continuous improvement.
Communicate design processes, ideas, and solutions to teams and clients.
Collaborate with cross functional teams, including Product Management, Engineering, and Design, to define and implement a UX strategy that aligns with business objectives and target market needs.
Resolve user pain points through great design.
Drive the design direction for new and existing products and features within their zone.
Evolve and adopt new design practices and methods that influence team processes.
Review work with feedback to ensure high quality deliverables that meet quality standards.
Work in tune with industry trends and share insights with leaders and peers.
Serve as a leading performer and manage projects over managing people.
Mentor and coach entry-level designers, providing guidance and direction for design and processes.
Conduct workshops, training sessions, and knowledge sharing activities to enhance UX understanding and facilitating a culture of user-centered design within the organization.