User Engagement Systems Engineer

Northstrat•Colorado Springs, CO

1d•Hybrid

About The Position

Northstrat is seeking an experienced User Engagement Engineer, with a systems engineering background, to join an established space domain awareness (SDA) software development program spanning multiple locations. As part of the user engagement team, you will wear many hats to support operators and system integration efforts.

Requirements

Must have TS/SCI with CI poly and be willing to be read into special access programs (SAPs) no exceptions
More than 5 years of System Engineering for space systems or related experience
Experienced in space operations, space domain awareness (SDA)/space control, and indications and warnings

Nice To Haves

Experienced liaison between multiple organizations
Experienced briefing and interfacing with government leadership
Experienced facilitator of working group
Excellent communicator, especially with remote teams
Self-starter and self-advocator as the program does not have a large presence at this site.

Responsibilities

Documenting incidents for operations
Tracking status of current incidents and providing status to users
Informing users of development planning, status and deliverers
Managing user expectations on system capabilities and delivery timelines
Elucidating system functionality
Developing system tradecraft and user-guides to support real-world operations
Supporting operation’s transition from a legacy system to running on a modern architecture
Providing informal “over-the-shoulder” training to users
Connecting users to the customer for requests requiring approvals
Connecting the customer to site personnel to support software delivery and system integration
Facilitating on-stie discussions/meetings with system users and stakeholders