User Engagement Support Analyst

Black Canyon Consulting•Bethesda, MD

About The Position

Black Canyon Consulting (BCC) is seeking a Scientific User Engagement Expert to support NLM external UMLS user-engagement activities. The position helps understand users’ use cases, needs, dependencies, and perspectives on UMLS data structures, formats, functionality, and complexity. It provides execution and analytical support to the User Engagement Lead and helps document how UMLS and related Health Data Standards are used across the broader Health IT ecosystem.

Requirements

Experience supporting user research, stakeholder engagement, interviews, focus groups, listening sessions, or comparable activities.
Strong organizational, note-taking, analytical, and written communication skills.
Ability to coordinate multiple participants and activities and work effectively with technical user communities.
BS-level education in a relevant field or equivalent experience.

Nice To Haves

Familiarity with UMLS, biomedical terminology, Health IT data standards, or related health data products.
Experience engaging informaticians, developers, data users, researchers, terminology professionals, or other technical communities.

Responsibilities

Support recruitment and coordination of external UMLS users and other participants, including outreach, scheduling, confirmations, and follow-up.
Assist with preparation and facilitation of interviews, listening sessions, and other user-engagement activities.
Capture accurate notes and document use cases, user feedback, needs, dependencies, challenges, and follow-up questions.
Organize and analyze engagement findings and assist in synthesizing recurring themes, patterns, and potential opportunities for improvement or modernization.
Maintain engagement records, participant tracking, schedules, supporting materials, and other project documentation.
Provide additional engagement and analysis support as needed under the direction of the User Engagement Lead.