User/Community Education

Replo•San Francisco, CA

5d•$100,000 - $130,000

About The Position

This role focuses on building best-in-class content, including written and video guides, help documentation, webinars, livestreams, and product trainings. The individual will manage documentation and user education, encompassing content, information architecture, and design. They will also manage freelancers and potentially a team to scale production, acting as the first hire for this growing team. Close collaboration with the product and design teams is expected, providing continuous feedback for user experience improvement. Driving user research and insights through user interviews and webinars is key to understanding user needs and developing helpful content. Additionally, the role involves managing the community, including a Slack community of over 2000 users, distributing content, and collaborating with partners. Coordinating with partners to ensure organized and high-quality content is also a responsibility. The goal is to have a positive and impactful work experience.

Requirements

0-3 years of working experience with a design or UX background
Comfortable appearing on video and speaking in front of an audience
Very comfortable with ambiguity on projects
Clear communication and ability to "figure shit out"
Comfortable working with sourcing and managing contractors
Fundamental understanding of basic web development technologies (HTML, CSS, JS)
Ability to learn the product front to back quickly
Very product and customer focused mindset
Self-driven and can roll with the punches in a fast-paced environment

Nice To Haves

Technical background
Founder or started own business
Worked at an early-stage startup previously (Series A or earlier)
An eye for visual design (or past experience in product design, Figma, etc)

Responsibilities

Build best in-class content (written and video guides, help documentation, webinars, livestreams, product trainings, onboarding, etc.)
Manage documentation and user education (content, information architecture, design)
Manage freelancers and scale resources
Work very closely with product/design and provide continuous feedback
Drive user research & insights through user interviews and webinars
Manage our community (Slack community of 2000+ users)
Coordinate with partners to ensure content is organized and high-quality