Used Car Sales Manager

Bill Cramer Chevrolet Cadillac GMC, Inc•Panama City, FL

10h•Onsite

About The Position

As a family owned and operated business, Bill Cramer GM has been proudly serving the Panama City area for 60 years. Our Used Car Department is growing, and we are looking for an experienced Automotive Used Car Sales Manager to join our team! If you are a strong leader, team player, and goal-oriented professional with a passion for used vehicle sales and inventory management, then Bill Cramer GM could be the “Home” for you!

Requirements

Previous automotive sales or sales management experience preferred
Previous used vehicle management experience strongly preferred
Previous dealership experience is a plus
Experience with vehicle appraisals and trade-ins preferred
Strong understanding of used vehicle pricing and market trends
Knowledge of used vehicle inventory management and merchandising
Strong knowledge of automotive sales and dealership operations
Excellent communication and customer service skills
Strong negotiation and closing skills
Strong organizational skills and attention to detail
Ability to work in a fast-paced, goal-oriented environment
Ability to coach, train, and motivate a sales team
Strong problem-solving and decision-making skills
Positive and professional attitude
Strong work ethic
Goal-oriented and results-driven
Ability to handle difficult customer situations professionally
Strong computer skills and ability to learn dealership management systems
Experience with automotive CRM systems is a plus
Experience with inventory management systems is a plus
Valid driver's license with a clean driving record
GM experience or manufacturer training is a plus

Responsibilities

Oversee the daily operations of the Used Car Sales Department
Lead, coach, motivate, and develop Used Car Sales Consultants
Assist Sales Consultants with customer negotiations and closing deals
Work closely with customers to provide a professional and exceptional buying experience
Monitor daily, monthly, and yearly used vehicle sales goals
Track individual and department sales performance
Manage used vehicle inventory from acquisition through retail sale
Assist with appraising customer trade-in vehicles
Evaluate trade-ins based on market conditions, vehicle condition, mileage, equipment, and current inventory needs
Monitor inventory levels and assist with determining which vehicles should be acquired or sold
Monitor market pricing and competitive used vehicle pricing
Assist with setting competitive retail prices for used inventory
Review and adjust used vehicle pricing as market conditions change
Monitor vehicle age and identify aged inventory that requires immediate attention
Work with the Service and Reconditioning Departments to ensure vehicles are repaired and ready for sale
Monitor the reconditioning process to help ensure vehicles are completed in a timely manner
Monitor online listings and ensure vehicle information, pricing, photos, and descriptions are accurate
Review deals for accuracy and completeness before submitting them to the Business Office
Ensure all required paperwork and documentation is completed accurately
Work closely with the Finance Department to ensure a smooth transition from Sales to Finance
Maintain high customer satisfaction and CSI scores
Conduct sales meetings and communicate dealership goals, promotions, and sales strategies to the sales team
Monitor leads, appointments, showroom traffic, phone calls, and follow-up activities
Ensure Sales Consultants properly follow up with internet and phone leads
Assist with recruiting, interviewing, hiring, and training new Sales Consultants
Hold Sales Consultants accountable for performance, attendance, customer service, and dealership standards
Monitor gross profit, units sold, inventory turn, and overall used vehicle department performance
Review sales reports and identify opportunities to improve department profitability
Stay up to date on current used vehicle market trends and consumer demand
Monitor competitor inventory and pricing
Maintain an organized and professional showroom and sales lot
Assist with maintaining an efficient and profitable used vehicle inventory
Participate in manufacturer and dealership training programs as required
Maintain a positive, professional, and team-oriented work environment
Report any situation that could jeopardize the safety, welfare, or integrity of the dealership, customers, or employees
Follow all federal, state, and local laws, as well as company policies and procedures