Used Car Director

Midlands Toyota•Columbia, SC

21d•Onsite

About The Position

Ensures customer retention and the profitability of this profit center by recruiting qualified sales personnel. Assumes responsibility for appraising, purchasing, reconditioning, displaying, and merchandising the used vehicle inventory.

Requirements

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
State Sales License
Valid Driver's License
Manufacturer Product Training and Certification
Compliance Training through Compli
Environmental, Health and Safety Compliance through KPA
Stand and walk for prolonged periods of time
Type on a computer
Talk or hear, both in person and by telephone
Occasionally lift and carry office supplies up to 20 pounds
Enter and exit cars and trucks varying in size
Operate/drive vehicles with automatic and manual transmissions
Visual acuity to perform activities such as: driving a vehicle, preparing and emailing customer quotes; selecting color configurations; viewing a computer terminal and expansive reading.

Responsibilities

Forecasts goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
Prepares and administers an annual operating forecast and budget for the used-vehicle sales department.
Understands, keeps abreast of, and complies with federal, state, and local regulations that affect used-vehicle sales.
Directs and schedules the activities of all department employees, ensuring proper staffing at all times.
Assists individual salespeople in setting aggressive yet realistic monthly goals and objectives and provides them with the support to meet these goals.
Develops, implements, and monitors a follow-up system for used-vehicle purchasers.
Maintains vehicle inventory.
Monitors customers likes and dislikes, lost sales, and dealership sales history and conducts local market analyses to determine which vehicles to stock.
Helps salespeople close deals.
Communicates daily with the new-vehicle sales manager regarding units needed for used-vehicle inventory.
Ensures that used-vehicle salespeople are informed of all new inventory and current advertising efforts, including special sales.
Enforces a 45 -day turn policy.
Appraises all incoming used vehicles.
Ensures that cosmetic and mechanical reconditioning is performed within the dealership's cost and time limitations.
Plans and controls the display of used vehicles.
Establishes and controls wholesaling activities.
Assists in the development of advertising campaigns and other promotions.
Keeps abreast of auto auction activity and prices and attends auctions on a regular basis.
Tracks results of auction purchases and compares gross profits of auction vehicles with those of trade-ins.
Develops and maintains outside sources (wholesalers and retailers) for both buying and selling units.
Handles customer complaints immediately and according to dealership's guidelines.
Attends managers meetings.
Maintains professional appearance.