Used Car Buying BDC Specialist - Audi Central Houston

Sonic Automotive•Houston, TX

1d•$15 - $17

About The Position

Audi Central Houston isn’t just any dealership — we’re the largest Audi store in the country , housed in a striking 7-story facility and consistently recognized as one of the best. As a proud Audi Magna Elite Society award winner, we set the standard for excellence in customer experience, volume, and team performance. If you're looking to grow your career with a top-performing store backed by a world-class brand, this is the place. Sonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country with 100+ dealerships nationwide across 25 brands. Summary: The Vehicle Acquisition BDC Specialist is responsible for handling inbound consumer leads from Kelley Blue Book, CarGurus, and other digital buying platforms from customers interested in selling or trading their vehicle. The primary focus of this role is to engage with vehicle sellers, gather accurate vehicle information, and convert inbound interest into scheduled appraisal appointments for the used car buying team. This is a BDC-style role focused on vehicle acquisition , not retail vehicle sales. This position plays a key role in growing used vehicle inventory and improving lead efficiency. The Vehicle Acquisition BDC Specialist is expected to deliver a professional, transparent customer experience while using CRM and lead management tools to track, follow up, and convert buying leads. Ongoing training is provided on systems, call handling, and buying workflow.

Requirements

Minimum 1 year of BDC, call center, or sales-focused experience
Experience handling high-volume inbound calls and digital leads
Ability to set priorities, multi-task, and achieve goals in a fast-paced environment
Strong communication skills, both written and verbal
Comfortable discussing vehicle condition, basic valuation topics, and appointment setting
All applicants must be authorized to work in the USA
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license

Nice To Haves

Previous automotive BDC or eSales experience
Experience working vehicle buying leads (KBB ICO, CarGurus, trade-in or acquisition-focused leads)
Bi-lingual

Responsibilities

Respond promptly to inbound calls, texts, and internet leads from customers looking to sell or trade their vehicle
Engage customers to gather vehicle details including VIN, mileage, condition, ownership, and payoff information
Set and confirm appraisal appointments for the used car buying team
Conduct consistent follow-up on active and aged buying leads to maximize acquisition opportunities
Maintain accurate lead notes, statuses, and appointment details in the CRM
Adhere to structured outreach cadence and response time expectations
Partner with used car management and buying associates to improve lead conversion and efficiency
Meet or exceed performance goals tied to appointments set and vehicles acquired