USA Air Freight Process Super User

Yusen Logistics•College Park, GA

2d•Hybrid

About The Position

The USA Air Freight Process Super User supports regional air freight process standardization and optimization by identifying ways to improve productivity, employee efficiency, customer results, company performance, and system efficiency. The role drives operational excellence through standardized CargoWise training, operational process reviews, and recommendations for operational and productivity improvements that support sustainable global and local procedures. The position trains operational staff, evaluates processes through regular Gemba walks and audits, identifies gaps and deviations from standards, and develops new ways of working to meet business performance goals. It also supports change management, creates and updates user documentation and training materials, and develops solutions for country- and customer-specific scenarios and local exceptions. Travel to Yusen offices is required for training and audit purposes, and the role follows a hybrid office schedule.

Requirements

At least 2–4 years of industry experience in freight forwarding, air freight operations, training, and CargoWise software.
0–2 years of experience in continuous business-process improvement, such as Lean, process excellence, or value-stream mapping, and/or in a systems administrator or similar role.
Thorough understanding of Incoterms and the transfer of roles and responsibilities.
Ability to communicate effectively with and influence operational staff to meet standard processes and KPIs.
Ability to contribute to strategies, process improvements, and operational decisions.
Resourcefulness and ability to devise creative solutions to problems.
Working knowledge of Microsoft Office, including Outlook and SharePoint.
Strong organizational and time-management skills, with the ability to multitask and manage multiple priorities.
Ability to take initiative while also working effectively as part of a team.
Flexibility and ability to work in a fast-paced environment with quickly changing priorities.
Complex thinking, analysis, and decision-making skills.

Nice To Haves

A bachelor's degree in freight forwarding, supply chain, or international logistics, or an equivalent combination of education and experience.
Sound understanding of end-to-end air freight forwarding operations and business processes, supporting departments, and Incoterms usage.
Ability to plan, facilitate, and regularly conduct business-process training programs.
Strong interpersonal and presentation skills when working with a variety of people.
Exceptional verbal and written communication skills.
Ability to enforce change management when necessary.

Responsibilities

Roll out and train employees on standardized best practices and continuous-improvement tools using CargoWise.
Monitor KPIs to measure process performance and outcomes, and standardize processes according to global training.
Train, reinforce, and support efficiency, accuracy, and accountability through CargoWise.
Promote continuous improvement and data-driven decision-making using CargoWise.
Prepare and update user documentation and training materials, including training-center content, short instructional videos, and procedure manuals.
Design solutions for country- and customer-specific scenarios.
Champion change initiatives and assess their impact on local operations.
Train and advise users on processes and CargoWise-specific procedures.
Define solutions for local exceptions not covered by global solutions.
Conduct regular audits according to criteria established by the Senior Operations Manager.
Assess potential quality problems, identify deviations from standard processes, and identify opportunities for improvement (Kaizen).
Update quality standard operating procedures and associated documentation in alignment with regional counterparts.
Travel to Yusen offices for training and audit purposes.