USA Air Freight Process Super User
About The Position
The US Regional Air Freight Process Standardization and Optimization Super User identifies processes that can improve productivity and help employees work more efficiently, supporting customer results, company performance, and system efficiency. The role drives operational excellence by deploying standardized CargoWise training, reviewing operational processes, and recommending operational and productivity improvements across the organization. It helps establish sustainable procedures that meet global and local objectives by training operational staff, conducting regular Gemba walks, identifying process gaps, and designing ways of working to achieve business performance outcomes. The position also supports change management, local and customer-specific process solutions, audits, and the maintenance of standard operating procedures and related documentation. It requires travel to various Yusen offices for training and audit purposes and work in an office on a hybrid schedule.
Requirements
- At least 2–4 years of industry experience in air freight forwarding operations, training, and CargoWise software.
- 0–2 years of experience continuously improving business processes (such as Lean, process excellence, or value stream mapping) and/or serving in a systems administrator or similar role.
- Thorough understanding of Incoterms and the transfer of roles and responsibilities.
- Ability to communicate effectively with and influence operational staff to meet standard processes and KPIs.
- Ability to develop strategies, process improvements, and operational decisions.
- Resourcefulness and ability to devise creative solutions to problems.
- Working knowledge of Microsoft Office, including Outlook and SharePoint.
- Bachelor’s degree in freight forwarding, supply chain, or international logistics, or an equivalent combination of education and experience; the degree is stated as preferred.
Nice To Haves
- Sound understanding of end-to-end air freight forwarding operations and business processes, supporting departments, and use of Incoterms.
- Ability to plan, facilitate, and conduct business process training programs regularly.
- Excellent interpersonal and presentation skills when dealing with a variety of people.
- Exceptional verbal and written communication skills.
- Ability to enforce change management when necessary.
- Strong organizational and time-management skills.
- Ability to multitask, organize, and manage multiple priorities.
- Self-initiative while also being comfortable as a team player.
- Flexibility and willingness to work in a fast-paced environment with quickly changing priorities.
- Complex thinking, analysis, and decision-making skills.
Responsibilities
- Roll out and train employees on standardized best practices and continuous-improvement tools using CargoWise.
- Monitor KPIs to measure process performance and outcomes, and standardize operations in accordance with processes developed through global training.
- Train, enforce, and help drive efficiency, accuracy, and accountability through CargoWise.
- Foster a culture of continuous improvement and data-driven decision-making using CargoWise.
- Prepare and update user documentation and training materials, including training-center resources, short instruction videos, and procedure manuals.
- Design solutions for country-specific and customer-specific scenarios.
- Champion change initiatives and assess their impact on local operations.
- Train and advise users on processes and CargoWise-specific procedures.
- Define solutions for local exceptions not covered by global solutions.
- Conduct regular audits according to criteria established by the Senior Operations Manager; assess potential quality problems, identify deviations from standard processes, and identify opportunities for improvement (Kaizen).
- Update standard operating procedures for quality and associated documentation as necessary, coordinating alignment with regional counterparts.
- Travel to various Yusen offices for training and audit purposes.
Benefits
- Medical, dental, and vision insurance beginning the first of the month following the start date.
- 401(k) with company match.
- Standard 10 days of PTO.
- Eligible for a bonus plan.
- 7 paid holidays.
- Eligible for overtime pay if applicable.
- Flexible spending accounts.
- Life and accidental death and dismemberment insurance.
- Short- and long-term disability.
- Tuition assistance program.
- Commuter benefits.
- Vacation.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
