US Healthcare Scheduling Coordinator (Remote)

SmartScale360

5d•Remote

About The Position

SmartScale360 is hiring a US Healthcare Scheduling Coordinator to support our growing U.S.-based home care clients by coordinating caregiver schedules, maintaining workforce coverage, and ensuring patients receive uninterrupted care. If you have experience in healthcare scheduling, home care scheduling, patient coordination, caregiver scheduling, workforce management, or staffing coordination, we'd love to hear from you.

Requirements

At least 1 year of experience in Healthcare Scheduling, Home Care Scheduling, Patient Coordination, Workforce Management, Dispatching, Staffing Coordination, or similar roles
Experience supporting U.S. Healthcare, Home Care, Staffing, Healthcare BPO, or Medical accounts
Excellent English communication skills (written and verbal)
Strong organizational, multitasking, and problem-solving skills
Experience using scheduling or workforce management software
Ability to work independently in a remote environment
Must be available to work any day of the week
Must be flexible to work U.S. business hours based on operational needs
Laptop/PC: Intel i5 (or equivalent) with at least 8GB RAM
Internet: Stable 100 Mbps connection
Backup: Secondary internet connection, device, and power source

Nice To Haves

Experience supporting U.S. Home Care agencies is a plus
Familiarity with WellSky, AxisCare, ClearCare, CareSmartz360, NICE, Verint, or similar scheduling platforms is preferred
Strong Microsoft Excel and reporting skills are an advantage

Responsibilities

Coordinate caregiver schedules to ensure continuous patient coverage
Monitor attendance, call-offs, and schedule adherence while resolving scheduling conflicts
Fill open shifts by coordinating caregiver replacements and schedule changes
Communicate with caregivers, patients, clients, and internal teams to provide scheduling updates and support
Maintain accurate scheduling records using workforce management and scheduling platforms
Generate scheduling, staffing, and attendance reports to support daily operations
Support workforce management activities while ensuring service levels are maintained
Track scheduling issues and proactively identify opportunities to improve operational efficiency
Provide administrative support for daily scheduling and coordination activities